Medical Front Desk Receptionist

Position: Front Office Receptionist/In Suite

Primary Duties:

1. Greet patients as they enter our office or suite.

2. Confirm patient’s appointment with our physician, patient’s current contact information, insurance details, etc.

3. Assess any outstanding patient liability insure payment has been received.

4. Operate office equipment, multi-line phone, fax, copier, scanner, computer, etc.

5. Enter data and type at 40 wpm.

6. When needed make new charts for patients seen when physician is on call.

7. Verify insurance eligibility- Efficiently using different avenues to determine insurance eligibility for any services provided.

8. Professionally interact with various insurance companies to obtain authorizations, for a variety treatments/services associated with patient care – by telephone and online.

9. Pay careful attention to detail, follow up on tasks with minimal supervision, and adhere to specific timelines, to ensure patients are eligible and authorized to receive care during their scheduled appointments.

10. Able to utilize our computer system to process appointment scheduling, check in, check out, insurance eligibility and authorizations.

11. Quality understanding of services offered by Eye Medical Center to enable accurate authorization for treatments/services.

12. Understanding of health insurances to include knowledge of which insurances need would need prior authorization.

13. Ability to listen and understand on the phone, what others say and schedule patients to the correct physician.

14. Other job duties as assigned.

Other Job Criteria:

1. Able to communicate verbally and in writing or on the phone with outside public, other staff and physicians.
2. Able to understand medical terminology.
3. Able to perform job duties with minimal supervision.

Other employee traits:

a. Knowledge base, does blend education, skills and experience on an ongoing basis.
b. Job efficiency, does complete job duties in minimal timeframe.
c. Accuracy, does complete job duties with minimal errors.
d. Judgement, does make job decisions with minimal errors.
e. Innovation, does offer and suggest improvements.
f. Appearance and habits, does come to work with presentable personal hygiene and attire.
g. Orderliness, does organize work and work area.
h. Courtesy, is courteous to all publics.
i. Cooperation, is cooperative to all publics.
j. Initiative, does show initiative and willingness to do new tasks and existing job duties in evolving ways.
k. Reliable, is dependable and trustworthy.
l. Perseverance, does perform job duties in spite of unforeseen obstacles.
m. Stability, is able to perform job duties with team spirit and personal temperament under stress and pressure.
n. Attendance, is able to maintain job attendance with minimal absence.
o. Alertness, is able to assess job environment for unforeseen circumstances and adjust accordingly.
1. Required to maintain patient and job confidentiality.
2. Required to have legal work status in the United States.
3. Required compliance with employee handbook.

Physical characteristics:

1. Able to lift 35 pounds.
2. Ability to listen and understand on the phone, what others say and schedule patients to the correct physician.
3. Presentable personal hygiene
4. Dexterity, able to manipulate multiple work devices.
5. Sit for long terms of time.
6. Bending and stooping.

Job Type: Full-time

Pay: $32,240.00 - $45,760.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $32,240 - $45,760