Patient Account Specialist

Position: Patient Account Specialist

Primary Duties:

• Collect, track, document, and manage patient cash flows, credit, and insurance payments.
• Assess any outstanding patient liability and request payment.
• Record all payment in the system, balance, and close payment batch daily with accuracy.
• Proficient in data entry.
• Maintain a working knowledge of active pricing and available special offers.
• Quality understanding of services offered.
• Understanding of health insurance related to services offered.
• Confirm patient’s appointment with our physician.
• Confirm patient’s current contact information, insurance details, etc.
• Assess whether all required documentation is obtained (i.e. newest insurance card, photo ID, etc.)
• Operate office equipment, fax, copier, scanner, computer, etc.
• Verify insurance eligibility as needed.
• Answer patients calls, if a call is missed, return the call within timeframe allotted by billing supervisor.
• Other job duties as assigned.

Other Job Criteria:

• Exhibit high levels of customer service and communication skill, verbal and writing, in all interactions both internally and with outside companies.
• Ability to proficiently utilize all company technology to perform job duties (e.g., answer phones, send emails, and updating patient accounts as needed).
• Blend education, skills and experience on an ongoing basis.
• Ability to work in a team setting and independently with minimal supervision, alternating between each as circumstances require.
• Advanced time management skills, efficiently complete job duties with extreme accuracy.
• Advanced organization skills, using professional judgment to prioritize high volume workload.
• Maintain patient and job confidentiality, ensuring compliance with HIPAA standards.
• Appearance and habits, does come to work with presentable personal hygiene and attire.
• Reliable, dependable, and able to maintain job attendance with minimal absence.
• Perform job duties in spite of unforeseen obstacles, with versatility and positive personal temperament under stress and or pressure.
• Sitting and for long periods of time.

Education/Experience:

• High School Diploma or GED
• At least one year of experience in medical payment posting, accounts receivable (AR) follow-up, revenue posting, and month-end closing.
• Extensive experience and proficiency in date entry.
• Proficiency in EOB analysis, payment adjustments, and medical terminology.
• General understanding of CPT and HCPCS codes, AR follow-up, and payment reconciliation, and all revenue cycle functions and interrelationships.

Job Type: Full-time

Pay: $39,520.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $39,520 - $52,000