Referral Coordinator

Primary Duties:

• Professionally interact with various outside entities ensure referred patients are paired with the appropriate provider and seen in a timely manner.
• Pay careful attention to detail, follow up on tasks with minimal supervision, and adhere to specific timelines, to ensure patients are eligible and authorized to receive care during their scheduled appointments.
• Immediately respond to incoming referrals and initiate the process, including necessary tracking and documentation and communication with referring provider’s office.
• Maintain a current list of outside referring providers, contact information including office personnel.
• Documents all communications and details during the referral process.
• Maintains documentation and status of the referral throughout the process.
• Requests necessary forms and records from referring provider, insurance, etc.
• Efficiently use different avenues to determine insurance eligibility for any services provided.
• Obtains and modifies (when needed) necessary authorizations.
• Conducts appointment scheduling in EPM; notifying referring provider of the scheduled appointment.
• Send New Patient Materials when required.
• Maintains office equipment and supplies. This includes reporting of IT or facility-related issues.
• Other job duties as assigned.

Other criteria:

• Able to utilize our phone system and communicate in quality English (and Spanish) language.
• Able to utilize our computer system to process insurance eligibility and authorizations.
• Able to understand medical terminology related to job duties.
• Quality understanding of services offered by Eye Medical Center to enable accurate authorization for treatments/services.
• Understanding of health insurances.
• Able to work individually and as a team to achieve goals.

Other Criteria:

• Able to communicate verbally and in writing with outside public, other staff and physicians.
• Able to understand medical terminology.
• Able to perform job duties with minimal supervision.
• Other employee traits
• Knowledge base, does blend education, skills and experience on an ongoing basis.
• Job efficiency, does complete job duties in minimal timeframe.
• Accuracy, does complete job duties with minimal errors.
• Judgement, does make job decisions with minimal errors.
• Innovation, does offer and suggest improvements.
• Appearance and habits, does come to work with presentable personal hygiene and attire.
• Orderliness, does organize work and work area.
• Courtesy, is courteous to all publics.
• Cooperation, is cooperative to all publics.
• Initiative, does show initiative and willingness to do new tasks and existing job duties in evolving ways.
• Reliable, is dependable and trustworthy.
• Perseverance, does perform job duties in spite of unforeseen obstacles.
• Stability, is able to perform job duties with team spirit and personal temperament under stress and pressure.
• Attendance, is able to maintain job attendance with minimal absence.
• Alertness, is able to assess job environment for unforeseen circumstances and adjust accordingly.Physical characteristics:
• Able to lift 35 pounds.
• Ability to listen and understand on the phone, what others say and schedule patients to the correct physician.
• Presentable personal hygiene
• Dexterity, able to manipulate multiple work devices.
• Sit for long terms of time.
• Bending and stooping.Other Job criteria:
• Required to maintain patient and job confidentiality.
• Required to have legal work status in the United States.
• Required compliance with employee handbook.

Job Type: Full-time

Pay: From $34,320.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $34,320