What are the responsibilities and job description for the Medical Front Office Receptionist/Front Desk Agent/Receptionist position at Eye Physicians of the East Bay?
*Attention: We have two locations (Oakland & Lafayette), coverage is adjusted based on the demands of the business.
Medical Receptionist
Company Overview: Eye Physicians of the East Bay
A leader in comprehensive eye care in Oakland and Lafayette, California! We realize that every patient who comes to our office entrusts us with one of the most precious things in their life: their sight. We never take this trust for granted, and we treat each patient as we would want any member of our own families treated.
Michael L. Wang, M.D., F.A.C.S.; Steven G. Pascal, M.D.; and Jane V. Loman, M.D. have decades of experience in comprehensive medical and surgical eye care. In fact, a large percentage of the doctors and nurses in the East Bay medical community choose us for their own eye care and refer their patients, friends and family to our practice.
We are dedicated to providing the highest level of care to each and every patient, regardless of their circumstances or how complicated their case may be. We have the most advanced diagnostic, therapeutic, and surgical technology that exists in all of ophthalmology. Laser-assisted, small incision cataract surgery with refractive correction and advanced, micro-invasive glaucoma surgery are two examples of state-of-the-art surgical techniques that we routinely use to preserve and restore vision for our patients.
Our physicians also have many years of experience in prescribing eyeglasses or contact lenses to their patients in order to improve their eyesight.
Job Overview:
We are seeking candidates who can provide friendly and professional front desk service for patients. Candidates should be compassionate, able to multi-task, and possess strong communication skills.
Key Responsibilities:
- Greet and check-in patients
- Accurately enter patient demographic and insurance information
- Collect copays and patient balances
- Answer phones, take messages, transfer calls
- Schedule appointments and call patients as needed
- Verify patient insurance authorizations
- Process incoming / outgoing faxes and medical record requests
- Reconcile daily payment transactions
- Safeguard patient privacy and confidentiality
- Coordinate with other departments to maximize workflow efficiencies
- Perform all duties within HIPPA regulations
Other Responsibilities:
- Maintain cleanliness of front office and other clinic areas
- Any additional tasks related to clinic productivity and wellness of operations
- Support Lafayette office as needed
Qualifications/Skills:
- Work experience in a medical office environment preferred but not required. We are willing to train the right candidate.
- Strong customer service and communication skills
- Attention to detail and ability to work in a fast-paced environment
- Familiarity with multi-line phone systems
- Able to work productively within a team
- Proficient with Microsoft applications
- Previous experience with EMR systems, EPIC is a plus, but not required
Perks and Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Free parking
- 401k
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid jury duty
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 5x8
- 8 hour shift
- Monday to Friday
- No nights
- Weekends as needed
Work Location: In person
Salary : $18 - $20