Retail Optical Office Manager

SUMMARY:

Under the direction and counsel of the Senior Team, the General Manager/ Office Team Leader is responsible for ensuring the maximum effectiveness of daily operations, which will ensure the highest quality of patient care possible for our patients.

MINIMUM QUALIFICATIONS:

Education and Experience:

• High school diploma or GED required
• Bachelor’s degree or Associate Degree in Human Resources, Management, Human Resources or a related field preferred
• Prefer one year of medical management experience in optometry
• Lab and edging experience are a plus
• Retail management experience with more than 5 staff members

Their tasks include working with patients, supervising optical staff, managing inventory, and ensuring the highest standards of customer satisfaction. Optical Managers are primarily responsible for ensuring smooth operations and customer satisfaction, with daily duties and responsibilities including:

Essential Skills and Abilities:

• Exceptional / Passionate leadership and management abilities
• An extensive knowledge of daily practice operations, preferably in optometry
• Proficient computer skills
• Basic working knowledge of Microsoft Word, Microsoft Excel, and PowerPoint
• Ability to problem solve, training, and develop
• Excellent communication skills, proper grammar, and business writing capability
• Team-oriented
• Self-directed, highly motivated, able to multi-task, work under pressure in a fast-paced environment
• Ability to handle multiple projects at one time and delegate appropriately
• Exceptional interpersonal business skills
• Possess a caring, patient, and friendly attitude
• Experience in conflict resolution
• Managing daily operations of the optical store or department
• Supervising and training optical staff members
• Assisting customers with frame selection and advising on lens options
• Conducting regular inventory checks and ordering new stock as required
• Handling customer complaints and queries to maintain high levels of customer satisfaction
• Ensuring compliance with health and safety regulations in the store
• Coordinating with optometrists for eye examinations and prescription services
• Processing customer payments and handling insurance claims
• Implementing marketing and promotional strategies to drive sales
• Maintaining up-to-date knowledge of the latest trends and advancements in the optical industry

DUTIES AND RESPONSIBILITIES:

• Provide management, leadership, and supervision of the staff to ensure efficiency in daily operations
• In conjunction with other members of the management team, perform employee evaluations according to predetermined schedules
• Provide proper supervision of personnel daily
• Encourage and reward outstanding performance. When an employee’s performance is deficient, take corrective action, including coaching, counseling, encouraging improvement, and setting goals and timetables. Also, in conjunction with Human Resources, issue verbal, and written warnings, and PIP plans. Legally terminate employees who fail to improve and/or meet requirements with HR approval and attendance.
• Review staffing requirements and recommend expansion of staff or elimination of jobs as necessary
• Participate in interviewing and selecting personnel
• Conduct three-month and six-month reviews of new hires
• Ensure compliance with employment laws, including but not limited to affirmative action and sexual harassment
• Initiate/maintain/enhance a positive atmosphere of cooperation among the staff
• Lead and motivate staff to achieve financial and qualitative goals
• Resolve day-to-day employee issues
• Enforce and maintain Employee Policy and Procedures Manual
• Conduct employee staff meetings to enhance practice communication
• Ensure the smooth flow of work and patients within the office. Evaluate patient flow and make recommendations for improvement
• Implement and monitor the effectiveness of physician and patient scheduling templates
• Handle distressed or disruptive patients
• Create weekly schedules for associates to ensure proper coverage of the department at all times
• As needed, report the need for repairs or replacement of furniture and equipment
• Keep up to date with new developments in office technology. Discuss the possibility of upgrades to new equipment with IT
• Track sales data and produce reports
• Assist with marketing plans and logistics of marketing
• Efficiently organize department to meet sales goals
• Monitor sales and inventories to ensure profitability
• Enforce guiding patients with proper ophthalmic frames and lens selections to fulfill their needs and wants to consistently increase the sales of the office
• Manage and serve as a liaison between the patients and the optical ensuring quality patient care and on-time delivery of products
• Evaluate and arrange for all staff training needs. Measure the effectiveness of the training.
• Maximize technical staff participation in accreditation programs, upgrading credentials and skills
• Support the practice core values and mission statement to develop, enhance, and promote high-quality patient care through team effort
• Professional and Personal Development/Goals and Objectives
• Exhibit professional demeanor with a positive enthusiastic attitude at all times when representing the practice
• Maintain current knowledge of healthcare issues, administrative, financial, legal and managed care
• Maintain certification, where applicable, and continue to improve skills
• Set goals and objectives for professional growth. Review and revise goals annually.
• Provide input on how to improve patient care, decrease costs and increase revenues for the practice
• Maintain practice confidentiality, follow legal, HIPAA/OSHA guidelines, follow and enforce the rules and regulations of the practice as documented in the practice employee manual
• Follow and enforce the guidelines of the practice pay for performance program
• Follow up on verbal and email requests in a timely manner
• Implement and follow the practice budget as defined by the CEO

Job Type: Full-time

Expected hours: 40 - 45 per week.

Benefits:

• 401(k) Matching
• AD&D Insurance
• Health Insurance
• Health Savings Account
• Dental Insurance
• Disability Insurance
• Vision Benefits & Discounted Services
• Employee Assistance Program
• Employee Discount
• Life Insurance
• Opportunities for Advancement
• Paid Time Off
• Paid Training
• Professional Development Assistance
• Referral Program

Supplemental pay types:
Bonus pay. Will Discuss

Work Location: In person, in assigned locations.

Schedule:

• Monday to Friday
• One late night a week
• Possible One Saturday a month, based on location (advance notice will be provided)
• Must be able to attend one monthly meeting before or after normal business hours (advance notice will be provided)
• Must be able to attend one monthly training event before or after normal business hours or on a Saturday (advance notice will be provided)
• Must have reliable transportation and be able to travel to various satellite locations as needed for work assignments

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

Eye Specialists of Mid-Florida is an Equal Opportunity Employer. We do not discriminate against any individual based on race, color, religion, sex, national origin, age, disability, genetic information, military status, or any other characteristic protected by law. We are a drug and tobacco-free workplace.