Special Testing Tech

Job description/Special Testing Technician

SUMMARY

The Special Testing Technician is responsible for providing the highest quality optometric patient care possible. The Special Testing Technician performs patient histories, completes ophthalmic testing and consistently provides superior customer service for the patients. The Special Testing Technician ensures the proper utilization of time and movement of the patient throughout the patient visit and completes all diagnostic testing as requested by the clinical supervisor.

MINIMUM QUALIFICATIONS

Education and Experience:

• High school diploma or GED required
• Bachelor's degree or associate Degree in a related field preferred
• Two years of ophthalmology experience preferred

ESSENTIAL SKILLS AND ABILITIES

• Proficient computer skills
• Detail oriented
• Obtain a complete hands-on working knowledge of applicable computer software
• Ability to problem solve
• Excellent communication skills, proper grammar and writing capability
• Team Player
• Obtain a complete knowledge of all forms that are used in the practice
• Gain an understanding of the anatomy & physiology of the eye
• Self-directed, highly motivated, able to multi-task and work under pressure in a fast-paced environment
• Exceptional interpersonal skills
• Possess a caring, patient and friendly attitude
• Ability to appropriately prioritize patient testing
• Obtain a complete working knowledge of all ophthalmic terminology, spelling and pronunciation
• Ability to understand CPT and ICD-9/10 Codes for ophthalmic billing

DUTIES AND RESPONSIBILITIES

1. Perform testing as requested by the ordering doctor- Visual Fields, OCTs, Pachymetry, Fundus Photos, External Photos, etc.

2. Obtain eyeglass prescriptions via lensometer

3. Communicate physician instructions to patients accurately and effectively and documents accordingly

4. Assist the physician with pharmacy calls, patient calls, etc.

5. Ensure the scheduling template is being followed correctly

6. Ensure all special testing rooms are clean and well-stocked at the end of each day

7. Ensure all equipment is turned off and covered properly at the end of day

8. Complete tech station duties as assigned on a daily basis

9. Process e-scripts as requested

10. Professional and Personal Development/Goals and Objectives

a. Exhibit professional demeanor with a positive attitude at all times when representing the practice

b. Maintain certification, where applicable, while continuing to improve skills. Must attend in-services and webinar training as directed by the Clinical Supervisor

c. Set goals and objectives for professional growth. Review and revise goals on an ongoing basis

d. Provide input on how to improve customer service, decrease costs and increase revenues for the practice

11. Customer Service

a. Support the practice core values and mission statement to develop, enhance and promote quality customer service through team effort

b. Exhibit flexibility, sensitivity and respect while maintaining an effective working relationship with all team members

12. Maintain practice confidentiality, follow HIPAA/OSHA guidelines and the rules and regulations of the practice as documented

13. Complete any additional tasks and responsibilities as noted

14. Maintain proper work-up standards of productivity as defined by physician requirements and patient diagnosis

15. Prepare and sends all non-compliance letters, per protocol

16. Assume other duties as assigned

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• The majority of the time on-the-job is spent walking and sitting
• At times the job may require weight to be lifted up to 50 pounds
• The job requires the following types of vision: close, distance, peripheral and depth perception
• Typical noise level for the work environment of this job is moderate (i.e. business office with computers and printers, light traffic)
• Must be able to communicate clearly in person and over the telephone
• Hearing must be adequate to perform job duties in person and over the telephone
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

SUPERVISORY RESPONSIBILITIES: None

OTHER

This job description is intended only to describe the general nature and level of work performed. The Special Testing Technician must be able to travel to various satellite locations as needed for work assignments. A valid Florida driver’s license is required. This job description is not intended nor should it be interpreted as an exhaustive list of all duties, skills and responsibilities. The Special Testing Technician will perform all duties listed in this job description as well as any other assigned by the managers and physicians. Overtime may be required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift

Work Location: In person