What are the responsibilities and job description for the Call Center Agent/Customer Service position at Eye-To-Eye Communications, Inc.?
Job Overview
As a Call Center Agent/Customer Service representative at our public relations firm, you will serve as a vital link between our clients and the organization. You will handle inbound and outbound calls, provide accurate information, and ensure a high level of customer satisfaction.
Responsibilities
- Respond to inbound calls and emails professionally and promptly.
- Make outbound calls to follow up on client inquiries, feedback, or campaigns.
- Clearly explain services, events, and initiatives to clients.
- Identify and resolve customer concerns efficiently.
- Escalate unresolved issues to the appropriate department while ensuring follow-up.
- Record and track customer complaints, ensuring timely and satisfactory solutions.
- Maintain a professional and courteous tone in all interactions.
Qualifications
- High school diploma or equivalent.
- Basic computer skills.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and manage time effectively.
Job Types: Full-time, Part-time
Pay: $22.36 - $25.87 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: Remote
Salary : $22 - $26