What are the responsibilities and job description for the Assistant Manager position at Eyecare Center?
SECTION 1 : Job Summary
An Assistant Office Manager is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.
SECTION 2 : Duties and Responsibilities
- Effective execution of Total Patient Experience (TPE).
- Develop and maintain a good working relationship with doctor / doctors associated with office location.
- Enforce all corporate policies and procedures.
- Reinforce TPE in an effort to enhance the customer experience. This includes : prompt greetings, professionalism, selling standards to include the "Quality inspections".
- Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
- Assist with executing day-to-day operations of the office. Examples include : Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
- Provide guidance and assist with proper medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software.
- Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager
- Enhance processes and workflow by taking initiative to work with Office Manager to build action plans to increase the efficiency and profitability of the office.
- Handle team member and patient questions in the absence of the Office Manager.
- Active and ongoing communication with Office Manager.
- Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization.
SECTION 3 : Patient Population Served
SECTION 4 : Education, Licensure & Certification Requirements
Education requirements :
Less than high school
High School or GED
Vocational / Technical Degree or Certification
Degree - RN
Degree - Other :
4 years / Bachelor's Degree
Post Graduate Degree
List specific licensure or certification requirements below :
Licensure / Certification :
Licensure / Certification :
SECTION 5 : Experience Requirements
SECTION 6 : Knowledge, Skills and Abilities Requirements
SECTION 7 : Supervisory Responsibilities :
SECTION 8 : PHYSICAL DEMANDS :
Indicate the amount of time spent for each activity required as it relates to the essential functions.
Physical Requirements
of Time
Physical Requirements
of Time
Bending
Vision - close / distance
Carrying
Vision - color vision
Climbing
Vision - depth perception
Driving
Vision - peripheral vision
Grasping
Vision - ability to adjust focus
Hearing
Stooping
Lifting
Walking
Pulling
Writing / Typing
Pushing
Speaking
Reaching
Fine Motor Skills
Sitting
Use of Hands
Standing
Other (please describe)
Location : Work takes place in a normal office / clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.
Exposure : Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.
Equipment : The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. May use Oprometric equipment / devices per sub-specialty requirement such as lensometer; keratometer; phoropter; visual acuity measuring; retinal camera; corneal topography unit; retinoscope. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.