What are the responsibilities and job description for the Patient Coordinator position at EyeCare Partners?
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
Title: Patient Coordinator
Company: John Kenyon Eye Center
Location: New Albany, IN 47150
Travel: There may be required travel to our other clinics in Jeffersonville, IN and Louisville, KY, on an as-needed basis.
Perks
A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
Essential Duties And Responsibilities
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Title: Patient Coordinator
Company: John Kenyon Eye Center
Location: New Albany, IN 47150
Travel: There may be required travel to our other clinics in Jeffersonville, IN and Louisville, KY, on an as-needed basis.
Perks
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- 401k Employer Matching
- Paid Time Off and Paid Holidays
- Paid Maternity Leave
- Competitive Base Pay
- Full Time
- Our offices are open Monday-Friday 7:30am-5:00pm. You must have open availability to work any/all shifts within these hours. You may need to work a little earlier and/or later as needed.
- High School Diploma or GED Equivalent
- Favorable result on Background Check
- Basic computer skills
- Strong customer service skills
- Excitement to learn and grow
- Facilitate patient flow
- Verify medical and vision insurances
- Effectively communicate with patients, doctors, and managers
- Answer inquiries through phone, email, and in person requests
A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
Essential Duties And Responsibilities
- Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
- Answer phones (both external and internal); assure prompt, courteous service at all times
- Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
- Manage patient flow in the office
- Knowledge of common fees charged for common visits and collect correct payments
- Complete daily reconciliations / close day / countdown cash drawer
- General office duties and cleaning to be assigned by manager
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice
- Desire to gain industry knowledge and training
- Demonstrates initiative in accomplishing practice goals
- Ability to grow, adapt, and accept change
- Consistently creating a positive work environment by being team-oriented and patient-focused
- Commitment to work over 40 hours to meet the needs of the business
- Ability to interact with all levels of employees in a courteous, professional manner at all times
- High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
