What are the responsibilities and job description for the Call Center Representative position at Eyecare Specialties of Missouri LLC?
Eyecare Specialties is a growing, fast-paced, multi-location Optometry Practice that is seeking a dynamic, self-motivated individual in the Call Center of our Warrensburg location. We are looking for someone who can best serve our CORE VALUES of having FUN, serving our Patients with the utmost respect and providing excellent care with integrity and consistency. We SHOW UP and are enthusiastic, staring with our call center! We are seeking a team player that is punctual, well organized, and a detail-oriented multi-tasker. This individual will be a part of our Communications team responsible for scheduling Patients, verifying insurances, sending out notifications with efficiency and accuracy. We are excited to add a team member that has excellent time management, critical thinking & analytical skills with proper telephone etiquette & excellent communication abilities.
Job Type: Full-time
Responsibilities
- Provide exceptional customer support by addressing inquiries and resolving issues promptly.
- Utilize effective communication skills and phone etiquette to engage with clients.
- Perform data entry and maintain accurate records of customer interactions.
- Manage time efficiently to handle multiple calls and tasks throughout the day.
- Analyze customer needs and provide tailored solutions to enhance satisfaction.
Qualifications
- Strong communication skills, both verbal and written
- Excellent phone etiquette and customer service abilities
- Proficiency in data entry and Microsoft Office applications
- Time management skills to handle multiple tasks efficiently
- Analytical skills for problem-solving and customer needs assessment
- Experience in call center environments and outbound calling
- Ability to work in a fast-paced setting and adapt to changing priorities
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 36 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $17
