What are the responsibilities and job description for the Optical Manager position at Eyecon Optometry?
Job details:
- Oversee daily operations of the optical store, including opening and closing procedures, ensuring a high level of customer service, and maintaining an organized and clean environment.
- Manage inventory, including ordering eyewear and contact lenses, conducting regular stock checks, and liaising with suppliers to negotiate prices and manage returns.
- Supervise and train optical staff on product knowledge, sales techniques, and customer service standards to ensure a knowledgeable and professional team.
- Perform eye measurements and adjustments, ensuring glasses and contact lenses fit correctly and meet the customer’s needs and prescriptions.
- Handle customer complaints and issues, providing solutions that ensure customer satisfaction and maintain the store’s reputation.
- Operating equipment, conducting pre-test diagnostic tests, and maintaining patient records.
- Assisting with insurance claims.
- Performing patient testing such as visual acuity, color vision, and depth perception.
- Preparing work orders for the optical laboratory.
- Experience in optical required