Optical Manager

Description

Summary

Supervise and coordinate the work of opticians. Perform the work of an optician as needed by providing product information and assisting them in selecting the right eyeglasses to fit their visual needs and lifestyle. Generate sales by promoting products and services. Assist in the implementation of policies, procedures and product promotions.  Perform work with a focus on effective communication with the patient, coworkers and the physician.  Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” representing EHN in a professional manner at all times.

Supervisory Responsibilities

This position directly supervises non-supervisory employees and carries out supervisory responsibilities in accordance with EHN and clinic policies, procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning and assigning work schedules; appraising performance; coaching and developing employees; rewarding and disciplining employees; addressing complaints and resolving problems.

Primary Duties and Responsibilities

• Assist in defining and implement department policies and procedures.
• Ensure the work of opticians is performed in accordance to established policies, procedures and protocol.
• Ensure that services and products are appropriate to meeting patient needs and work is performed in an efficient, timely and accurate manner.
• Assist patients by performing optician responsibilities:  Greet patients; provide World Class customer service by making patients feel welcome and exhibiting a genuine desire to assist patients; is helpful, attentive and responsive; present a professional and respectful demeanor at all times.
• Assess patients’ optical needs; make recommendations on eyeglasses and accessories, and customize the fit of eyeglasses.
• Support opticians in their responsibilities by troubleshooting difficult orders.
• Merchandise product and keep the showroom neat and clean.
• Manage the frame boards in clinics
• Train new hires
• Review and approve miscellaneous discounts and Doctor’s orders.
• Process payment and accounts payable paperwork.
• Process spiffs and deductions on time for payroll
• Generate sales by promoting products and services.
• Organize and execute frame reconciliations quarterly for the locations in your group.
• Lead team meetings to train staff and set expectations
• Coordinate with the clinic operations manager and providers to ensure outstanding patient care and service.
• Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy.
• Effectively communicate with patients, coworkers and doctors; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. 
• Perform work in compliance with company policy, department procedures and regulatory requirements, including HIPPA and OSHA.

Secondary Functions

• Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

Qualifications

Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)

• High school diploma or equivalent.
• American Board of Opticianry (ABO) certification required or the ability to acquire within 12 months of employment.
• A minimum of two (3) years experience as an optician.
• A minimum of one (1) year of lead/supervisory experience, or
• An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.

Necessary Knowledge, Skills and Abilities

• Ability to effectively guide and motivate staff.
• Ability to manage staff and resources in an effective and efficient manner.
• Must possess strong math skills with ability to calculate geometry and algebra equations.
• Knowledge and understanding of optical terminology.
• Ability to analyze information and use logic to resolve issues and problems.
• Ability to use good judgment and make sound decisions.
• Ability to work cooperatively and interact in a professional and respectful manner with physicians, staff, vendors and patients at all times.
• Skill in handing difficult patients successfully and respectfully, expert at problem solving
• Must be highly skilled with a manual lensometer, able to read high powers and complex prism
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed.

Physical Demands / Work Environment

• Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated and moderately paced environment.
• This position requires manual/finger dexterity as necessary to perform daily job duties.
• Occasionally required to stand and/or walk for extended periods of time.
• Occasionally required to sit for extended periods of time.
• Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.