What are the responsibilities and job description for the Client Success Coordinator position at EyeMD EMR?
WHAT WE'RE LOOKING FOR:
EyeMD EMR Healthcare Systems, Inc. is seeking an enthusiastic and client-focused Client Success Coordinator to join our team. The ideal candidate will play a critical role in ensuring our clients maximize the value of EyeMD EMR solutions, strengthening relationships, and driving customer satisfaction. This role requires an individual skilled in onboarding, relationship management, upselling, and support.
The Client Success Coordinator is responsible for guiding clients through onboarding, fostering long-term partnerships, identifying opportunities to enhance client value, and ensuring clients remain delighted with EyeMD EMR’s solutions. This individual should be organized, detail-oriented, proactive, personable, and driven to exceed client expectations. The ideal candidate works well independently, collaborates effectively with teams, and upholds the high standards and values of the company.
WHAT BASIC QUALIFICATIONS YOU’LL NEED:
- Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or a related field.
- At least two (2) years of experience in customer success, account management, or client-facing roles, preferably within the SaaS or healthcare technology sector.
- Strong verbal and written communication skills, with an ability to convey complex information in an accessible manner.
- Proven ability to identify upsell opportunities and work collaboratively with sales teams to execute them.
- Familiarity with EMR systems and SaaS platforms, with a passion for technology-driven solutions.
- Strong analytical and organizational skills, with a track record of managing multiple projects simultaneously.
- Exceptional interpersonal skills and a natural ability to build trust and rapport with a diverse client base.
WHAT WE WOULD LIKE YOU TO HAVE:
- Experience working in healthcare technology or with EMR software, preferably within the ophthalmology industry.
- Familiarity with CRM tools and experience analyzing client data to drive engagement and identify growth opportunities.
- A proactive approach to problem-solving, with a history of resolving client issues effectively and efficiently.
- Demonstrated success in managing long-term client relationships.
- Preference given to HQ office-based candidates (2 days/week).
WHAT YOU'LL GET FROM US:
- Full-time, reliable, long-term employment.
- A respectful, rewarding, and challenging work atmosphere.
- A culture that values character, family, work/life balance, and acknowledges hard work and collaboration in the workplace.
- Full medical, dental, disability, and 401(k) benefits.
- SDO (Scheduled Day Off) Program: We pay you to take one day off during the week at least once per month to do whatever you want—play video games, go fishing, indulge in self-care, etc.
- The opportunity to work alongside skilled professionals from whom you can learn and grow.
- The chance to work on a healthcare application that significantly improves the quality of patient care and preserves precious eyesight.
Core Values:
The Core Values of EyeMD EMR Healthcare Systems, Inc. are the foundation upon which our company is built. Only candidates who resonate with these values will be considered.
- The Golden Rule - Treat everyone with kindness and respect.
- Do the Right Thing - Principles before profits.
- Prioritize the Practice and the Patient
- Under-promise, Over-deliver
- Listen, Consider, Resolve
- Shared Goals
- Smile Through the Phone