What are the responsibilities and job description for the Software Technical Support Specialist II position at EyeMD EMR?
We are an electronic medical records software company headquartered in Bonita Springs, Florida. We are seeking a long-term, talented, and motivated full-time Technical Support Specialist. This position will primarily consist of telephone & remote access support. Responsibilities, include software installation, installing and troubleshooting diagnostic equipment & device integrations, troubleshooting technical & training related issues, identifying/troubleshooting bugs/feature requests and submitting them to developers for review, and recommending hardware/software solutions to clients. To be considered for this position, you must live and permanently reside within one of the following states, FL, GA, MI, NC, OH, OK, PA, TX, WI.
WHAT BASIC QUALIFICATIONS YOU’LL NEED:
- Candidate MUST demonstrate at LEAST 4 years of positive experience:
- Designing and Installing Microsoft Windows Server 2012/newer based systems
- Active Directory/Workgroup Authentication
- Network/Workstation/Server Best Practices
- Server Fault Tolerance Best Practices
- Server Backup Best Practices
- Group Policies
- Server and Workstation Troubleshooting/Maintenance
- WAN Infrastructures including VPN.
- Remote Desktop/Terminal Services
- Network Design/Troubleshooting/Maintenance
- Database Maintenance & Reporting
- Experience with Microsoft SQL server
- Effective Communication with Clients & End Users
- MCSE Certification or equivalent experience
- Bachelor's Degree or equivalent experience
- Exceptional Troubleshooting Skills
WHAT WE WOULD LIKE YOU TO HAVE:
- Healthcare IT
- Hospital/Large Organization IT
- Healthcare EMR Software Implementation & Support
- Healthcare Interfacing & Imaging Standards (HL7, CCD, DICOM, IHE, XML, etc.)
- Interfacing with Medical Diagnostic Test Machines for Ophthalmology
- Custom Server/Workstation Building
- Client Facing Sales Experience
- Public Speaking
- Training/Education
- Virtualization Technologies such as HyperV and VMWare
- Citrix Presentation Server/Citrix Certifications
- Microsoft Fax Server
- Server Redundancy/Server Fail Technologies
- Server Farming
- DOS Command-Line Scripting (Batch Files)
- Cisco IOS
- Bilingual Spanish preferred not required.
Candidate must be a team player, demonstrate Interpersonal skills, demonstrate a professional/likable attitude and appearance, and be willing to travel (rare) for onsite installations or trade shows. Candidates may be subject to drug testing.
WHAT YOU'LL GET FROM US:
- Full-time, reliable, long-term employment.
- A respectful, rewarding, and challenging work atmosphere.
- A culture that values character, family, work/life balance, and acknowledges hard work and collaboration in the workplace.
- Full medical, dental, disability, and 401(k) benefits.
- SDO (Scheduled Day Off) Program. We pay you to take one day off during the week at least once per month to do whatever you want; play video games, go fishing, indulge in self-care, etcetera.
- Modern break room amenities include a full kitchen, private zero-gravity recliners, and massage chairs for in-office employees.
- The opportunity to work alongside skilled professionals from whom you can learn and grow.
- The chance to work on a healthcare application that significantly improves the quality of patient care and preserves precious eyesight.
Core Values:
The Core Values of EyeMD EMR Healthcare Systems, Inc. are the foundation upon which our company is built. Only candidates who resonate with these values will be considered.
- The Golden Rule – Treat others as you would want to be treated.
- Principles before profits.
- Prioritize the ophthalmologist, their staff, and the patient.
- Under-promise, over-deliver.
- Listen, consider, then speak.
- Ask not what the company can do for you, but what you can do for the company.
- Smile through the phone.
