What are the responsibilities and job description for the EyeMed - Implementation Manager position at EyeMed Vision Care?
Requisition ID: 883228
Store #: 110338 EM Implementation - OH CSC
Position:Full-Time
Total Rewards: Benefits/Incentive Information
Store #: 110338 EM Implementation - OH CSC
Position:Full-Time
Total Rewards: Benefits/Incentive Information
At EyeMed, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.
Our mission is to help people see life to the fullest—and our commitment goes beyond vision benefits. Our passionate employees proudly support the OneSight EssilorLuxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.
EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn.
GENERAL FUNCTION
The Manager of Implementation will lead client implementations. Responsibilities include driving for definition of scope of work, defining the project timeline, driving closure to cross-functional/non-standard issues, driving the client/internal functional areas to meet key deliverables, and successful implementation of the overall project. The Manager will ensure complete and accurate business processes are created to meet the long-term administrative needs of the client and EyeMed. The Manager will communicate to the Client and EyeMed Leadership teams in a timely and accurate manner the overall project status, key milestones and outstanding issues of client implementations.
MAJOR DUTIES AND RESPONSIBILITIES
- Supports Sales/Service team in review of new business opportunities to gain an understanding of client administrative needs, member experience, provider experience and provide perspective/potential solutions for anticipated issues in terms of compliance with EyeMed standards of administration and best practices.
- Supports Service team in review of retention, migration and client growth opportunities to gain an understanding of client administrative needs, member experience, provider experience and provide perspective/potential solutions for anticipated issues in terms of compliance with EyeMed standards of administration and best practices.
- Responsible for overall management and execution of client implementations including definition of scope and project timeline/deliverables, effectively managing project timeline to insure on-time completion of deliverables and deployment for plan effective date, manage client expectations related to plan administration and support, manage resolution of non-standard administrative items, tracking and communication of project status and issues to EyeMed /Client leadership teams.
- Responsible for providing complete and timely communication and reporting to supervisor related to Client Projects in process, including project status, progress on key deliverables, proactive communication of client issues and status of outstanding issues being worked.
- Complies with standards of administration and plan implementation process as defined by functional areas. Responsible for meeting deadlines as defined by various functional areas to support provider communication, open enrollment support, ID card production and underwriter compliance.
- Manages data entry and tracking of group implementations using SalesForce. Follows-up with functional area as needed to resolve exceptions versus defined process standards.
- Effectively communicates details of group implementation to account service owner at completion of implementation.
- Responsible for maintaining compliance with current state insurance requirements in terms of new plan implementation and renewal process
BASIC QUALIFICATIONS
- Bachelor Degree or equivalent experience
- 5 years of experience in Client Operations/Client Implementations
- Strong verbal and written communication skills across function lines including Sales team, Membership, Finance and externally with clients
- Solid knowledge of Microsoft Project, Word, Excel, and SalesForce
PREFERRED QUALIFICATIONS
- Master’s Degree
- At least 5 years in Project Management Healthcare implementations
- Knowledge of vision benefits and/or insurance industry
- Advanced knowledge of Microsoft Project, Word, Excel, and SalesForce
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
