Director of First Impressions

Job Overview

The Director of First Impressions is a vital full time role within our organization, serving as the first point of contact for clients and visitors. This position requires a dynamic individual who possesses exceptional customer service skills and a welcoming demeanor. The ideal candidate will manage front office operations, ensuring a positive experience for all who enter our facility. This role involves various administrative tasks that support the overall efficiency of the office. We look forward to having you join our team!

Primary duties include but are not limited to:

• Greet patients warmly, providing an exceptional first impression of the company
• Manage incoming calls and emails, directing inquiries to the appropriate departments
• Oversee calendar management, scheduling appointments
• Catalog/record patient information in a health maintenance program
• Direct patient flow through the office
• Explain the importance of Special Testing to patients
• Answer phones, gather information to direct calls to appropriate department
• Manage patient communications through phone, text, and email
• Maintain a full schedule by ensuring appointment confirmations and cancellations are in a timely manner
• Schedule, reschedule, and cancel appointments as needed
• Take payments and have the ability to understand and explain itemized invoice for patients
• Dispense, repair, and adjust glasses
• Dispensing of contact lenses (insertion, removal, and care training)
• Verify/obtain authorizations and interpret vision plans
• Must have an assertive desire to learn a variety of duties as the office needs change
• Sales floor incentives available

Requirements:

• Customer service oriented
• Work effectively with coworkers and patients
• Strong ability to multitask
• Organized and detail oriented

Ideal Candidate:

• Previous retail or hospitality experience
• 2 years retail or restaurant experience
• Bilingual
• Working knowledge of vision plans and health insurance plans
• Previous medical field experience
• Must be teachable and willing to learn

This position offers an exciting opportunity to be at the forefront of our organization while contributing to a positive work environment and ensuring operational excellence. Individuals interested in a career in eyecare are encouraged to apply. Please email a copy of your resume in PDF format and include a cover letter as to why you are the best candidate. We look forward to hearing from you!

Job Type:

• 4 1/2 days per week
• One location

Benefits:

• On the job training
• Incentives

Job Type: Full-time

Pay: $12.00 - $13.43 per hour

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• What days and hours are you available to work?

Ability to Commute:

• Bryan, TX 77802 (Preferred)

Work Location: In person

Salary : $12 - $13