What are the responsibilities and job description for the Front Desk Associate position at EyeSouth Partners LLC?
The surgeons and staff of Carolina Cataract & Laser Center know that our patients have a choice when deciding who to trust with their eye care. Our highly-skilled surgeons and staff treat every patient as they would their own family members and are committed to providing the best care possible, every patient, every time! With offices located in Ladson, Walterboro, West Ashley, Downtown Charleston and Mount Pleasant, Carolina Cataract & Laser Center is our community's provider for quality surgical eye care in the Charleston, SC area.
The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and / or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
- Displays high level of professionalism and gives superb customer service
- Obtains and reviews patient demographic and insurance information for accuracy
- Verifies insurance and collects copays, co-insurance, and outstanding balances
- Ensures all patient intake forms are signed and complete
- Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email / fax
- Schedules appointments
- Processes medical record requests per policies and procedures
- Coordinates with Clinical Staff to ensure optimal patient experience
Education :
Required Skills :
Preferred Skills :
We offer a competitive benefits package to our employees :
We also offer the following benefits for FREE :
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
