What are the responsibilities and job description for the Clinical Trainer position at EyeSouth Partners?
Company Overview
Headquartered in Atlanta, GA, EyeSouth Partners is an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast. EyeSouth’s partner practices’ clinical mission is to provide high quality medical and surgical specialty eye care. EyeSouth supports its affiliated practices and physician partners with capital, administrative resources, operating expertise, and strategic guidance with an absolute focus on clinical quality and a patient-first culture.
EyeSouth’s affiliate network consists of over 40 practices with 300 doctors providing medical and surgical eye care services at over 175 clinic locations and 20 ambulatory surgery centers throughout Georgia, Texas, Louisiana, Florida, Tennessee, Ohio, Kentucky, Alabama, Illinois, Pennsylvania, New York, North Carolina, and South Carolina.
Position Summary
The Clinical Trainer will lead the design, implementation, and oversight of the Ophthalmic Technician Training Program across our multi-state platform, encompassing 13 states, 40 practices, and 1,000 technicians. The Clinical Trainer will drive standardization of training practices, oversee continuing education initiatives for all clinical staff, and contribute to improved technician retention. This pioneering role will be pivotal in enhancing the quality of clinical care provided across our organization.
Responsibilities
Training & Standardization
- Develop and implement a comprehensive Ophthalmic Technician Training Program, ensuring alignment with industry best practices and JCAHPO standards.
- Partner with Clinical and Operational Leaders to standardize technician onboarding, training protocols, and competency assessments.
- Create, update, and maintain training materials, including manuals, online modules, and hands-on training exercises.
Continuing Education & Certification
- Establish and oversee a structured continuing education program for clinical staff to ensure compliance with regulatory and credentialing requirements.
- Support technicians in achieving and maintaining JCAHPO certification levels (COA, COT, COMT) through mentoring and training initiatives.
- Develop partnerships with external educational resources and certification organizations to enhance training opportunities.
Leadership & Retention
- Act as a clinical mentor and advisor, fostering a culture of excellence and growth among ophthalmic technicians.
- Analyze technician turnover data to identify trends and implement retention strategies.
- Collaborate with HR to design career pathways for technicians, promoting professional development and long-term engagement.
Operational Oversight
- Conduct regular site visits to assess training needs, monitor program effectiveness, and provide support to local clinical leaders.
- Work cross-functionally with clinical and administrative teams to ensure training programs meet operational and strategic goals.
- Maintain detailed records of training participation, certification status, and competency evaluations.
Qualifications
- COMT JCAHPO certification required.
- 10 years of experience in Ophthalmology multi-site practice management required.
- Experience working in a large multisite eye care practice (30 providers) or MSO setting
- Nextech experience strongly preferred.
- Bachelor's degree in healthcare administration, business, or a related field strongly preferred.
- Proven ability to educate and train clinical staff with experience developing playbooks and training program(s) preferred.
- Excellent communication and leadership skills to collaborate effectively with cross-functional teams.
- Knowledge of healthcare regulations and compliance requirements, including HIPAA.
- Data analysis and reporting skills to derive actionable insights.
- Ability to adapt to a fast-paced and dynamic environment.
Company Benefits
We offer a competitive benefits package to our employees:
- Medical
- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine
- Generous PTO Package
We also offer the following benefits for FREE:
- Employee Discounts and Perks
- Employee Assistance Program
- Group Life/AD&D
- Short Term Disability Insurance
- Long Term Disability Insurance
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
