What are the responsibilities and job description for the Front Desk Associate position at EyeSouth Partners?
At Gateway Ophthalmology, our mission is to provide personalized attention, excellent service, and unparalleled comprehensive eye care to our patients and community. We will continue to achieve this goal with three core values. First, our doctors and staff will use innovative technological advancements in treatment, diagnostics, and prevention of eye diseases. Next, we will provide superior education to our patients, doctors, staff, and community. Finally, we recognize every patient's importance and will strive to meet their needs in any way possible.
With offices located in Jamestown, NY and Bradford, PA we provide services for Cataract, Glaucoma, Macular Degeneration, Diabetic Eye Disease, Dry Eye Disease, Laser Vision Correction and Contact Lens and Glasses prescriptions for all ages.
We invite you to join our team!
The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
With offices located in Jamestown, NY and Bradford, PA we provide services for Cataract, Glaucoma, Macular Degeneration, Diabetic Eye Disease, Dry Eye Disease, Laser Vision Correction and Contact Lens and Glasses prescriptions for all ages.
We invite you to join our team!
The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
- Displays high level of professionalism and gives superb customer service
- Obtains and reviews patient demographic and insurance information for accuracy
- Verifies insurance and collects copays, co-insurance, and outstanding balances
- Ensures all patient intake forms are signed and complete
- Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
- Schedules appointments
- Processes medical record requests per policies and procedures
- Coordinates with Clinical Staff to ensure optimal patient experience
- High School Diploma or Equivalent Certificate
- Minimum 2 years of experience in a medical office/health care setting
- Minimum 2 years of health care insurance experience
- Strong computer knowledge and skills with a minimum typing speed of 30 WPM
- Strong desire to assist others and provide excellent customer service
- Must be highly dependable and organized
- Outstanding interpersonal skills
- An impeccably clean, polished, professional image
- The ability to learn quickly, retain training, problem solve and think independently
- Understanding of medical terminology
- Medical
- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine
- Generous PTO Package
- Employee Discounts and Perks
- Employee Assistance Program
- Group Life/AD&D
- Short Term Disability Insurance
- Long Term Disability Insurance
