About the Job

• Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, etc.
• Perform verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
• Assists OD's to care for patients in a timely, effective manner, as closely to appointed schedule as possible
• Instruct patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed
• Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
• Schedules referral appointments with Ophthalmologists, Laser Center and completes appropriate paperwork
• Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
• Respond to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
• Identifies candidates for FDT testing per company standards of care
• Completes proper coding of procedures for payment collection
• Participates in store meetings / projects as requested
• Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc. (in an office without a PCC)
• Calls all no shows or cancelled patients to reschedule appointments (in an office without a PCC)
• Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
• Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
• Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the store and / or across the organization
• Performs other duties within the store as requested and as time allows

Qualifications

• High School or GED qualification
• Minimum 1-year experience evaluating patients for eye exams and dispensing eye exam medications
• Familiarity with medical terms associated with eye treatment
• Effective & professional verbal communication skills to discuss prescriptions and treatment plans
• Effective verbal and written communication skills to effectively work with co-workers and outside vendors and prepare concise and accurate documentation
• Prior experience maintaining patients records / files per HIPAA regulations
• Entry level PC skills to include MC Office, Windows and Word Processing
• Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual

Full-Time/Part-Time

Education Requirements

Travel Requirements

Practice Name

Work Location