What are the responsibilities and job description for the Retail Customer Service position at EZCORP?
Career Opportunities at EZCORP
We are seeking Team Members to join our team and lead the way today and step into greater roles tomorrow. When you bring us your passion for service excellence, we will provide development and career paths to enhance your skills in a fun and fast-paced environment that comes with competitive pay, generous bonus potential, and great benefits.
About the Role: Retail Sales Associates/Retail Customer Service Representatives work directly with customers daily, helping with sales and negotiating mutually satisfactory agreements regarding pawn items such as jewelry, electronics, musical instruments, and more.
Duties and Responsibilities:
- Provide excellent customer service by greeting customers, interacting with customers in person and on the phone
- Process sales, loans, and extensions
- Perform opening and closing store duties
Requirements:
- High school diploma or GED
- Customer service, cashier, or retail experience
- Excellent communication and interpersonal skills
- Ability to work well independently and as part of a team
- Ability to multitask
- Able to pass a criminal background check and drug test
- Adhere to all Company policies, procedures, and regulations
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics, a plus
- Sales background, a plus
- Bilingual, a plus
Career Advancement Opportunities:
- Start as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program
- Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
- Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position
- Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store
Benefits:
- Free Health Insurance *
- Competitive Wages
- Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
Salary : $50
