What are the responsibilities and job description for the Coordinator, Customer Operations position at Ezee Fiber?
Customer Ops Support Coordinator
We are seeking a skilled and motivated Customer Ops Support Coordinator to join our team. The ideal candidate will have a strong background in project and task management and office administration, with a proven track record of successfully managing multiple priorities and tasks. This candidate will partner with various groups within the department and organization.
About Ezee Fiber
At Ezee Fiber, we’re dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success.
Primary Duties
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Customer Ops Support Coordinator, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
We are seeking a skilled and motivated Customer Ops Support Coordinator to join our team. The ideal candidate will have a strong background in project and task management and office administration, with a proven track record of successfully managing multiple priorities and tasks. This candidate will partner with various groups within the department and organization.
About Ezee Fiber
At Ezee Fiber, we’re dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success.
Primary Duties
- Assist in every aspect of customer operations channels.
- Efficiently manage schedules, meetings, and appointment planning.
- Supervise the administrative operations within the department.
- Undertake minor project management and compile reports.
- Conduct data entry tasks to maintain up-to-date reports.
- Engage actively with customers, addressing their needs and inquiries.
- Collaborate with other departments with any customer operation’s team needs.
- Monitor and manage company assets and resources.
- Handle the organization and management of assets and materials.
- Manage all forms of communication including phone calls, emails, letters, and package handling.
- Monitor and manage review payouts regarding In House Technicians and BP Techs.
- Assist with the monitoring and delivery of performance KPI’s.
- Assist with deck building and meeting agendas.
- Demonstrated ability to direct office activities and adhere to company policies.
- Skilled in providing support to clerical and support staff, especially in complex or sensitive tasks.
- Capable of overseeing communication channels including telephone, email, and mail.
- Responsible for maintaining an organized inventory of office supplies.
- Competent in managing records, documentation, and sensitive files such as employee records.
- Ready to undertake additional responsibilities as needed.
- Exceptional verbal and written communication capabilities.
- Strong organizational skills with keen attention to detail.
- Proven time management skills and an ability to meet tight deadlines.
- Effective supervisory and leadership qualities.
- Aptitude for prioritizing tasks and delegating when necessary.
- Ability to thrive in a fast-paced and occasionally stressful environment.
- Basic knowledge of standard business equipment operations.
- Proficiency in Microsoft Office Suite or equivalent software.
- Minimum of a high school diploma or equivalent.
- Bachelor’s degree in business administration or a related field is preferred.
- At least three years of experience in administrative and clerical roles.
- Ability to work for extended periods at a desk and on a computer.
- Must be capable of lifting items weighing up to 15 pounds occasionally.
- Flexibility to work overtime, nights, and weekends as required.
- Competitive compensation package
- Health, Dental and Vision insurance
- 401k match
- Paid time off and other generous benefit programs
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Customer Ops Support Coordinator, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
