Manager, OSP Field Operations

Manager, Outside Side Plant (OSP)

We are seeking a dedicated and skilled Field Operations Technician specialized in fiber optics to join our team in Albuquerque, New Mexico. The position is a Manager OSP, who will lead a team of field technicians and be responsible for installing, maintaining, and repairing fiber optic network systems. This role involves working outdoors, often in challenging weather conditions, and requires a high level of technical expertise and attention to detail.

About Ezee Fiber

At Ezee Fiber, we’re dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success.

Key Responsibilities

• Lead a team of field technicians to test, repair and splice fiber optic cables to ensure proper functioning of network infrastructure.
• Perform maintenance and repairs on existing fiber optic connections, including troubleshooting and resolving any issues that arise.
• Conduct site surveys to assess the feasibility of fiber optic installations and identify potential obstacles or hazards.
• Collaborate with engineering and design teams to develop efficient network layouts and configurations.
• Adhere to industry standards and regulations for fiber optic installation and maintenance, ensuring compliance with safety protocols.
• Coach and evaluate performance of field staff.
• Coordinate scheduling to ensure adequate staffing.
• Keep detailed records of all repairs, and maintenance activities, including documenting any changes made to network configurations.
• Provide technical support and guidance to other team members as needed.
• Respond promptly to service calls and emergencies, addressing issues in a timely and efficient manner.
• Utilize specialized tools and equipment, such as fusion splicers, light meters and OTDRs, to perform fiber optic tasks accurately and effectively.
• Stay informed about advancements in fiber optic technology and industry best practices, participating in ongoing training and professional development opportunities.
• Perform various field technician duties as needed.
• Perform other duties not listed here, as they arise, and as they are assigned to you.
• Available to work nights, weekends, and on-call shifts as needed.
  
  

Qualifications

• High school diploma or equivalent with 5-10 years of experience.
• Technical certifications or training in fiber optics preferred
• Proven experience working with fiber optic networks, including installation, splicing, and testing.
• Familiarity with industry standards and regulations for fiber optic infrastructure.
• Strong problem-solving skills and ability to troubleshoot network issues effectively.
• Excellent communication and interpersonal skills, with the ability to work well independently and as part of a team.
• Physical stamina and dexterity to perform tasks in outdoor environments and at elevated heights.
• Valid driver's license and clean driving record.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
  
  

Pay & Benefits

• Competitive compensation package
• Health, Dental and Vision insurance
• 401k match
• Paid time off and other generous benefit programs