Customer Service Representative

Brand: EZPawn

Pay range is based on experience from $11.00 – $13.00 per hour.

The Part-time Customer Service Representative is primarily responsible for greeting and directing customers as they enter the store. This role maintains coverage for the customer service counter and register at the entrance of the store and conducts all store transactions except loans – including sales, payments, renewals and other tasks as required by store leadership.

Key Areas of Responsibility

Greets all customers when they enter the store

Provides customer service and direction to the appropriate loan counter based on the customer’s needs

Rings up ‘quick’ sales and payment transactions at the customer service counter

Critical and Essential Tasks

Greets customers and determines their business needs

Directs customers to the appropriate loan counter

Rings up sales and quick payment transactions

Maintains the cleanliness and merchandising of the store

Supports store opening and closing procedures

Provides product information to the customers

Completes other tasks as assigned

Requirements

Experience

1 year of experience in customer facing service in a retail, financial institution or restaurant industry

Education

High school diploma or GED

Competencies

Technical & Professional Skills

Job-Specific Knowledge, Skills, and Abilities

• Demonstrated knowledge and experience in providing ‘world class’ customer service
• Demonstrated knowledge of federal and state Pawn and PDL rules and regulations
• Demonstrated communication and interpersonal verbal and written skills; time management and organizational skills, and attention to detail and accuracy
• Demonstrated product knowledge
• Demonstrated ability to function in a team-based environment
• Demonstrated strong verbal and written communication and interpersonal skills; attention to detail and accuracy; and time management and organizational skills
• Highly proficient in the use of MS Word, MS Excel, PowerPoint and Outlook
• Demonstrated ability to use PC, including data input into a POS terminal

Service Orientation

This is a major area of importance. People who are successful in this position will be eager to help, committed to doing things right and always focused on the customer’s wants and needs.

Leadership

Leadership skills are of major importance. Successful Team Members will possess excellent communication skills and have the ability to interpret technical information to all levels of Team Members in a positive and motivational manner and so that they can understand. An emphasis on inter-personal relationships and “results orientation” will ensure success in this position.

Analytical Skills

The person in this position will need to have keen analytical skills that will allow him/her to look at data and identify discrepancies and irregularities and determine the best solution to correcting the situation.

Planning

In order to be effective in this position, the Team Member must be able to manage multiple priorities and deadlines to better handle day-to-day and special situations.