Branch Manager Personal Banker

Job Title: BRANCH MANAGER/FINANCIAL SERVICE REPRESENTATIVE

Reports to: Director of Branch Administration

FLSA: Exempt

SUMMARY: Is responsible for efficient, effective management of a full-service branch office, ensuring that established policies and procedures are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

The incumbent will utilize Bank Policy and procedures, ensuring that a high standard of quality and accuracy is maintained at all times. It is the responsibility of the Branch Manager to ensure quality performance and to report risk and exposure to management immediately. Offers a full range of banking services to all customers and potential customers. · Ensures that the branch is open and ready to conduct business each business day. Assumes the overall administrative responsibility for operating the branch.

• Provides excellent customer service by offering a full range of banking services to all customers and potential customers.
• Develop business checking and deposit relationships with customers; cross-sells Bank services.
• Will have extensive contact with customers, the public and employees, and is to conduct relationships in a manner that will enhance the overall marketing effort of the Bank
• Ensures that the teller windows are balanced at the close of each business day.
• Perform all other teller functions – to include cashier’s checks, money orders, gift cards, wire transfers, telephone transfers, stop payments, cash advances and all payment functions.
• Proficient in counting currency and coin.
• Accurately balance teller station at close of business day; complete proper tickets, count currency and coin; report outage to Management in accordance with the Teller Performance Standards
• Process payments on installments loans, mortgage loans, commercial loans, charge customer accounts
• Counts, proves and packages currency and coin
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
• Identify counterfeit currency
• ATM balancing duties
• Complete knowledge and understanding of all Federal regulations, Bank products, policies and procedures; Process financial transactions for personal and commercial customers in an accurate and efficient manner.
• Complete correct bank documentation in order to process each transaction accurately and efficiently.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices
• Complete knowledge and understanding of proper operation of teller terminal
• Duties associated with Remote Branch Capture – scanning of teller work to IP Department in a timely manner
• Process transactions according to Bank Policy as outlined in F&M Bank’s Teller Performance Standards, Night Deposit Services Policy and Check Cashing Service Policy
• Opens new accounts, explaining options such as single and joint ownership, revocable trust accounts, various savings, certificate and checking account programs available; gathering needed information from the customer, transferring funds from existing accounts. Prepares all paperwork and assists the customer in the signing of documents necessary to process new accounts. Receives initial deposit and ensures that all new accounts are properly processed.
• Actively cross-sells the bank’s services in a professional manner.
• Completes all arrangements and documents for such services as charge savings and direct deposits.
• Answers questions and solves problems for customers and branch staff concerning all services provided by the bank by listening to problems, collecting data, securing answers and reporting results to inquiring party.
• Opens IRA/Keogh retirement accounts, including acquainting the customer with various legal requirements, gathering necessary information, and preparing the documents.
• Processes all retirement accounts and direct deposit forms, checking for accuracy before forwarding to the appropriate area.
• Answers all related mail
• Excellent listening/communications/sales skills
• Must be able to recognize situations, which because of risks or hazards involved, are beyond his/her limit and should be referred to management
• Must be able to deal effectively and tactfully with all types of customers
• Is responsible for the general maintenance of the branch. Follows established precautionary procedures to ensure that maximum security of the branch prevails at all times.
• Exercises daily supervision of banking staff and sees that operational efficiency is carried out.
• A thorough knowledge of branch operations to coordinate the daily functioning of the branch and to resolve problems.
• Must register with the Nationwide Mortgage Licensing System and Registry (NMLS) in order to comply with the federal Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).
• Completes all bank training in a timely manner.
• Reports to work on a daily basis according to schedule set by manager.

SUPERVISORY RESPONSIBILITIES:

This position carries direct supervisory responsibilities; this individual serves in the capacity of a leader among his/her peers in the manner in which he/she performs his/her job duties.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS: Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple and complex correspondence.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver’s license; Finance degree from 4-year college or combination of college and/or work experience

PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and use hand to finger dexterity, handle, and/or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, speak and listen and use close and distance vision. The employee may lift and /or move up to 25 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee may be exposed to risk of electrical shock. The employee may be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually quiet.

OTHER SKILLS AND ABILITIES: 2-4 years bank manager experience required. Excellent management skills are required. Individual must possess outstanding customer service skills, acute attention to detail, and an ability to learn and follow F&M Bank’s operational and security procedures. Employee must have the ability to operate common office machines, general computer capabilities, demonstrate good computer/10 key skills, and be able to learn specific software applications. Individual must be able to effectively communicate with people at all levels and from various backgrounds. Strong organizational skills and ability to manage priorities and workflow are necessary. Individual must have strong verbal, written and interpersonal skills. Ability to understand sensitive data and to maintain confidentiality is required. The individual must be professional in appearance and demeanor at all times; be committed to excellence, high standards and team oriented.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EEO/AA/M/F/Vets/Disability