Personal Banker II/Assistant Branch Manager

Job Description

Job Description

Job Title : Personal Banker II / Assistant Branch Manager

Reports to : Branch Manager

FLSA Status : Non-Exempt

SUMMARY :

Performs a variety of functions for deposit and loan customers. Strives to retain present customers and develop new business by extending professional and efficient service. Suggests additional services and products to meet customer’s needs. Adheres to all compliance and security procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons. Management reserves the right to transfer, temporarily or permanently, employee at any time to other locations as deemed necessary.

The incumbent will utilize Bank Policy and procedures, ensuring that a high standard of quality and accuracy is maintained at all times. It is the responsibility of the incumbent to ensure quality service and to report risk and exposure to management immediately. Under general supervision, but in compliance with established policies and procedures, serves customers by providing product and service information. Resolves customer service problems and recommends products or services to potential customers. Must have extensive knowledge of all Bank products. Performs customer services such as opening new checking, savings and certificate accounts; handles savings bond transactions, handles inquiries and complaints over the phone or in person. Sets up direct deposit, cross-sells services, performs a variety of account maintenance, opens IRA / SEP retirement accounts, and correspondence.

• Assist customers in a professional and service-oriented manner.
• Opens new accounts, explaining options such as single and joint ownership, revocable trust accounts, various savings, certificates of deposits and checking account programs available; gathering needed information from the customer, transferring funds from existing accounts. Prepares all paperwork and assists the customer in the signing of documents necessary to process new accounts. Receives initial deposit and ensures that all new accounts are properly processed.
• Actively cross-sells the bank’s services in a professional manner.
• Completes all arrangements and documents for such services as fund transfers
• Answers questions and solves problems for customers and branch staff concerning all services provided by the bank by listening to problems, collecting data, securing answers and reporting results to inquiring party.
• Opens IRA / SEP retirement accounts, including acquainting the customer with various legal requirements, gathering necessary information, and preparing the documents.
• Processes all retirement accounts and direct deposit forms, checking for accuracy before forwarding to the appropriate area.
• Will have extensive contact with customers and the public, conducting relationships in a manner that will enhance the overall marketing effort of the Bank.
• Must be able to recognize situations, which because of risks or hazards involved, are beyond his / her limit and should be referred to management
• Must be able to deal effectively and tactfully with all types of customers
• Must be able to learn and adhere to all Bank policies and procedures
• Reports to work on a daily basis at schedule set by Manager
• May perform teller duties
• Completes all BAI courses timely
• Works closely with branch staff to identify, create, and respond to account opening and credit card sales opportunities.

In absence of Branch Manager) :

SUPERVISORY RESPONSIBILITIES :

In the absence of the Branch Manager, this position, as Assistant Branch Manager, carries direct supervisory responsibilities; this individual serves in the capacity of a leader among his / her peers in the manner in which he / she performs his / her job duties.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS : Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence.

MATHEMATICAL SKILLS : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS : High School Diploma or equivalent; valid Driver’s License

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hand(s) to finger, handle, or feel; reach with hand and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee may be exposed to risk of electrical shock. The employee may be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually quiet

OTHER SKILLS AND ABILITIES : 2-4 years banking customer service experience required. Outstanding customer service skills. Ability to learn and follow F&M Bank’s operational and security procedures. Ability to operate office machines; excellent computer capabilities. Ability to learn specific software applications. Ability to interact effectively with customers, superiors, peers, and subordinates. Strong organizational skills and ability manage priorities and workflow are necessary. Must possess strong verbal, written, and interpersonal skills. Ability to understand sensitive data and to maintain confidentiality. Must be team oriented. Incumbent must be professional in demeanor and appearance at all times.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EEO / AA / M / F / Vets / Disability