What are the responsibilities and job description for the Customer Success Representative position at F. F. Hitchcock Co. Inc.?
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Connecticut. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why Choose F. F. Hitchcock Company?
- Competitive pay
- Medical Insurance – specify we pay 100% for you and your family's insurance premiums for health, dental, vision, life insurance, short-term and long-term disability.
- Work life balance – 88 hours of PTO, 40 Hours Sick Time
- My CT Savings Plan
The Big Task
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Key Sub Tasks
- You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about F. F. Hitchcock by visiting www.ffhitchcock.com.
Equal Opportunity Employer
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Experience:
- Customer Service: 1 year (Preferred)
Language:
- Spanish (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Cheshire, CT 06410 (Required)
Work Location: In person
Salary : $20
