What are the responsibilities and job description for the GCS Mol Labs Senior Specialist - Application/Scientist position at F. Hoffmann-La Roche AG?
GCS Mol Labs Senior Specialist - Application / Scientist
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Apply
Location : Santa Clara
Time Type : Full time
Posted on : Posted 2 Days Ago
Job Requisition ID : 202410-125756
Roche fosters diversity, equity, and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
The Opportunity :
As a member of Global Customer Support, supports on-market products, performs advanced second-level troubleshooting, and provides guidance to junior members of the team on troubleshooting techniques and second-level inquiries. Works consistently with cross-functional teams. Leads team members and participates in and / or leads design reviews, and provides direction to junior members of the team on all elements of the project Charter in establishing service requirements on development projects. Creates and updates documentation and curriculum, and conducts training for internal personnel.
The GCS Mol Labs Senior Specialist - Application / Scientist is the third in the series of four jobs. The employee is involved in defining the work scope and works autonomously with little to no supervisor direction. Serves as a technical expert on the product(s) and works on complex projects requiring broad knowledge of products and systems.
Key Responsibilities :
- Provides on-market support by addressing complex Level 2 submissions independently with little or no direction. Applies advanced knowledge of hardware repair, networking, and servicing principles, and practices.
- Responsible for updating the service / customer manuals, obsoleting old service documentation, and ensuring published documentation is current and accurate.
- Participates in and leads design review teams to provide service perspective, reviews and approves design change content, and creates the required deliverables.
- Creates / revises curriculum for training sessions and provides new approaches to improve the training process. Delivers training to small and larger groups at Roche and Regional Support Centers. Performs training audits on trainers-in-education and product training sessions to ensure efficacy and quality. Responsible for certifying Trainers.
- Creates service requirements on development projects and advocates for functional goals. Works with the team to solve problems requiring multiple functional inputs.
- Creates service / customer documentation for internal / external training prior to Launch Decision and for on-market products as needs arise.
- Creates novel content and processes that improve serviceability and product business performance. Follows established Roche Quality System procedures in execution of work and identifies the need for and creates new departmental procedures.
Who you are :
Preferred Qualifications :
Travel and Location Requirements :
Relocation benefits are not available for this job posting.
The expected salary range for this position based on the primary location of Santa Clara, CA is $90,900-$168,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, mental / physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .
About Us
We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world.
That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.
We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.
J-18808-Ljbffr
Salary : $90,900 - $168,000
