Lead Product Owner

TITLE:  Lead Product Owner 

LOCATION:  Remote

REPORTS TO: Lead Product Manager                

KEY RELATIONSHIPS AND TEAM:   

The Lead Product Owner works collaboratively and directly with the Lead Product Manager, the cross functional Scrum team, all internal cross solution departments, operations, and clients.

THE OPPORTUNITY: 

The role of the Lead Product Owner is pivotal in the agile product development process. They are tasked with the strategic development and execution of a plan to deliver solutions that align with the product roadmap. Collaborating closely with the Lead Product Manager and Business Leaders, the Product Owner guides a cross-functional Scrum team to ensure the product meets customer needs. They oversee the delivery process, adhering to the strategic vision and monitoring key performance indicators to gauge success. With a deep understanding of product functionality, the Product Owner sequences releases effectively and maintains the product backlog, ensuring that user stories are elaborated upon just in time for development. This role requires a blend of tactical planning and detailed attention to ensure that the product not only meets but exceeds customer expectations. This position is remote based with approximately 5% travel required.

Specifically, the Lead Product Owner will have responsibility to:

• Prioritize, translate, and execute roadmap initiatives into the product delivery lifecycle ensuring the execution meets the product requirements and company standards on quality, workflow, and performance.
• Facilitate cross functional stakeholder communication and provides clear statuses and blockers that risk delivery.
• Proactively triage level 3 support submissions on issues and enhancements. 
• Gather current client feedback and effectively communicate timeframes and adoption. 
• Other duties as assigned.

Professional Qualifications: 

The following knowledge, skills, education, and experiences are required:

• 5 years of experience in the following areas:
  • In a Lead Product Owner role
  • Scrum Agile Methodology; designing, developing, and implementing product plans; following full product lifecycle methodologies.
  • Working in a collaborative, cross-functional team environment which includes consistent engagement will all departments contributing to the product.
  • Working with customers and support teams
• Ability to manage several complex products or a single platform with minimal oversight
• Excellent verbal and written communication skills
• Strong project management skills
• Ability to effectively translate client support issues or needs into actionable work for development team.
• Strong problem-solving skills
• Ability to function well in a high-paced and at times stressful environment

The following knowledge, skills, and experiences are preferred, but not required:

• Bachelors degree preferred
• Background in automotive lending, F&I products, or fintech.

Why Consider Joining FIS now?

• The business is poised for accelerated growth
• The company's story is one of protecting financial institutions and consumers alike with respect to F&I products
• Work with a talented and forward-thinking team that values your ideas and contributions.
• Opportunities for professional development and career advancement in a rapidly evolving industry.

 The following behaviors are required:

• Attitude – has a positive energy that is contagious and has a “can do” attitude. Thinks big and takes on big challenges – sets challenging targets, never satisfied with results, achieves results the right way – planning, perseverance, and overcomes obstacles.
• Approach – Tolerant of others and culture while being able to influence team toward common goal. He/she will be a great communicator who will be empathetic of culture while actively pursuing an agenda of continuous improvement.
• Change – implements change with a “down to earth” approach. Comfortable managing ambiguity & complexity.
• Collaborative – charts course with colleagues having sought their views.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delivery – achieves commitments and delivers personal objectives and those of the team. Demonstrates passion and innovation to continuously deliver improved results without taking “short cuts.”
• Ethics -Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Emotional Intelligence – Recognize, understand, manage, and express emotions effectively in oneself and others involving a combination of self-awareness, self-regulation, empathy, and social skills.
• Influence – persuades others to pursue a course of action.
• Integrity – does what is right not what is politically expedient. Earns trust and maintains confidence.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 
• Organization and planning – plan and organize in an effective manner focusing on the key priorities.