What are the responsibilities and job description for the Customer Care and Sales Agent position at F.J. Westcott Company?
Become part of a dedicated team that provides Photography and Video Lighting products for creatives around the world! Westcott is looking for a motivated individual who can support our Customer Care and Sales team. Our ideal candidate will be dependable, be able to communicate effectively with other team members, and maintain high attention to detail. This position requires professionalism and adaptability.
Essential Duties and Responsibilities:
- Professional communication via phone, email and online chat
- Interface with customers to verify their specific lighting needs
- Guide customers through the various levels of lighting product lines
- Work with existing customers in building their Westcott investments
- Guide in proper use of equipment
- Engage with customers to resolve product interruptions
- Process stock orders for retailers
Position Requirements
- Must be willing to work in our Maumee, Ohio location
- Operate Microsoft Office programs
- Able to make judgment calls within the guidelines set
- Motivated to learn new skills.
- Strong and clear communication skills both written and verbal
- Experience with sales and / or customer support
- Maintain professional and courteous character in stressful scenarios
- Ability to multitask in a busy environment
- Willingness to step outside of standard daily duties to assist other departments in a team environment
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $20 - $21