What are the responsibilities and job description for the Front Desk Agent position at F-L Management Inc?
Stay Hotel Waikiki is a small boutique hotel located just two blocks from iconic Waikiki Beach, in the bustling heart of Honolulu. We offer affordability and an absolutely unbeatable location. Each room is designed with modern furnishings and thoughtful amenities to ensure a pleasant stay. Our team members go above and beyond to ensure a pleasant stay for every guest.
We're searching for someone who loves meeting new people to join our front desk team. Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills. For outstanding employees, there is room for career growth & promotion.
We're proud to offer our team a robust benefits package, including health insurance (with vision/dental coverage available), disability/life insurance, a 401k plan, paid sick and vacation time, paid holidays, two floating holidays per year, and discounts on stays at our managed hotels across the country. Stay Hotel Waikiki is an equal opportunity employer.
Responsibilities include:
Answer telephones to respond to guest questions and take reservations; enter reservations submitted online
Perform guest check ins, check outs, and room assignments
Provide customer service at the highest level
Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property
Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption
Qualifications:
Computer proficiency; ability to operate basic office equipment
Basic math, reading/writing, and comprehension skills
Ability to stand and walk for extended periods of time
Ability to provide stellar customer service and handle upset guests professionally and with compassion
Available to work flexible hours to include weekends and holidays
Read, write, speak, and understand English - bilingual differential available
