Branch Manager

The Branch Manager oversees the operations of a retail branch, ensuring conformance with compliance directives and Bank policies. Leads and manages the activities of Branch staff and works with them to execute branch goals and action plans that align with overall Bank objectives. Fosters a positive work environment and ensures an overall excellent customer and employee experience in the branch.

Essential Duties:

• Develop and implement branch business plan to achieve specified loan generation, deposit growth, product sales, cross-selling, relationship development, and retention goals.
• Implement sales campaigns set forth by Executive Officers to meet sales goals and objectives for the bank.
• Create and implement new ideas to attain new business that align with the Bank’s core values and strategic goals/objectives.
• Build and foster strong relationships with key clients, businesses, and community leaders.
• Demonstrate product and sales knowledge of all products and services of the bank related to daily job functioning.
• Make and service a variety of business and consumer loans both secured and unsecured to include real estate, small business, line of credit, home equity, and credit cards.
• Grow business deposits and loans proactively through inside and outside business development.
• Participate in community and civic organizations/activities to enhance the Bank’s image and develop additional business and consumer relationships.
• Resolve difficult situations for customers ensuring exceptional customer service.
• Achieve individual sales and referral goals.
• Ensure audit controls are followed to protect the bank from unnecessary risk and exposure.
• Conduct branch meetings (sales, training, etc.) with branch staff.
• Maintain regular, reliable attendance.

Supervisory Responsibilities:

• Collaborate in the hiring, training, and retention of branch staff with next level manager and Human Resources.
• Supervise, coach, and develop staff regarding service expectations, sales/referral goals, policies, procedures, products, systems, and banking transactions.
• Provide regular feedback to staff regarding their individual performance and works with them in areas of improvement.
• Create development plans with staff for their continued future growth.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws to include recruitment and hiring, coordinating training for new hires, assigning and directing staff as needed, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Directly supervises Branch staff within branch.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Knowledge, Skills, and Abilities

• Branch Manager I: Knowledge of general retail banking products, operations, regulations, and compliance preferred.
• Branch Manager II: In-depth knowledge of banking retail banking products, operation, regulations, and compliance.
• Branch Manager III: Extensive knowledge of banking retail banking products, operation, regulations, and compliance.
• Possess effective interpersonal skills to work/interact with all individuals.
• Strong organizational skills with ability to function in a flexible work environment.
• Proficient PC skills including MS Office software.
• Strong problem-solving and decision-making abilities to effectively resolve customer and employee issues.
• Ability to meet sales/referral goals and objectives.
• Ability to communicate effectively orally and/or in writing.
• Ability to prioritize and meet deadlines.

Education and/or Experience

Branch Manager I:

• 2 years’ experience in a retail management/leadership role directing the activities of a sales team.
• Experience in a customer service or bank branch role strongly preferred.
• Any combination of education and related experience equivalent to an associate or bachelor’s degree in
• finance, business administration, or a related field preferred.

Branch Manager II:

• 3 years’ experience in a retail management/leadership role directing the activities of a sales team with proven ability to meet retail branch goals and objectives
• 3 years’ experience in small business and consumer lending and business/relationship development
• Any combination of education and related experience equivalent to a bachelor’s degree in finance, business
• administration, or a related field strongly preferred.

Branch Manager III:

• 5 years’ experience in a retail management/leadership role directing the activities of a sales team with proven ability to meet retail branch goals and objectives.
• 3 years’ experience in small business and consumer lending and business/relationship development.
• Any combination of education and related experience equivalent to a bachelor’s degree in finance, business administration, or a related field strongly preferred.

Certificates, Licenses, and Registrations:

• Registered with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) or ability to become registered.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person