Customer Service/ Data Entry Specialist

Job Title: Customer Service and Data Entry Specialist

Location: New Haven, IN

Employment Type: Full-time

Salary: $16- $18 Based on Experience

Job Summary:

We are seeking a detail-oriented and organized individual with excellent customer service skills to join our team as a Customer Service and Data Entry Specialist. The ideal candidate will be responsible for providing outstanding support to customers, handling data entry tasks with accuracy, and resolving issues efficiently. Proficiency in Microsoft 365 and basic troubleshooting skills are essential for this role.

Key Responsibilities:

• Customer Service:
• Serve as the first point of contact for customers via phone or email
• Address customer inquiries, provide information about products/services, and resolve complaints promptly
• Maintain a positive and professional demeanor while interacting with customers
• Data Entry:
• Accurately input, update, and maintain customer information and records in the database
• Verify and cross-check data for accuracy and completeness
• Generate and distribute reports as required
• Troubleshooting:
• Assist customers in resolving issues or service-related challenges
• Escalate complex issues to the appropriate department and follow up to ensure resolution
• Administrative Tasks:
• Manage and prioritize daily tasks to meet deadlines
• Organize and maintain electronic files and documentation
• Collaborate with other departments to streamline processes and improve efficiency

Qualifications:

• Proven experience in customer service or a related role
• Strong organizational and time-management skills
• Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, etc.)
• Excellent verbal and written communication skills
• Ability to troubleshoot basic technical issues and provide effective solutions
• High attention to detail and accuracy in data entry
• Ability to work independently and in a team-oriented environment
  
  

Benefits:

• Competitive salary
• Health, Dental, Vision Insurances Offered
• Long Term Disability Insurance Offered
• PTO
• Paid Holidays
• 401K
  
  

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