What are the responsibilities and job description for the Senior Sales Operations Manager position at F. Walther Electric Corp?
About F. Walther Electric Corp
We are a leading global manufacturer of electrical interconnects and power distribution solutions. Our company's strategic focus is on providing high-quality products and services that meet the evolving needs of our customers.
The Technical Inside Sales Manager will lead a team of inside sales representatives responsible for engaging with potential customers, providing product and service information, and driving revenue growth. The ideal candidate will have a strong technical background, excellent communication skills, and a proven track record in sales management.
Key Responsibilities:
- Lead, coach, and mentor the inside sales team to achieve or exceed sales targets.
- Develop and implement inside sales strategies, sales processes, and KPIs.
- Collaborate with marketing and product teams to optimize lead generation and sales funnels.
- Monitor and analyze sales metrics to assess performance and make data-driven decisions.
- Ensure the team's adherence to company policies and best practices.
Technical Expertise:
- Understand the technical aspects of the company's products and services, providing guidance and training to the sales team.
- Serve as a technical resource for the sales team, assisting in solution selling and addressing technical inquiries from customers.
- Partner with the product and engineering teams to stay up-to-date with new features, releases, and updates.
Customer Engagement & Relationship Management:
- Engage with prospective customers to identify needs and propose suitable solutions.
- Handle escalated customer inquiries or concerns and provide resolutions.
- Maintain strong relationships with key customers, ensuring satisfaction and loyalty.
- Work closely with the sales team to manage the sales pipeline and forecast future sales.
Team Development:
- Train, onboard, and continuously develop the skills of the inside sales team.
- Conduct regular performance reviews and provide feedback to team members.
- Foster a collaborative and motivating work environment that encourages growth and performance.
Reporting & Analysis:
- Track sales activities and provide feedback on market conditions, customer feedback, and competitor activities.
Qualifications:
- An Associate's degree in engineering technology or a Bachelor's degree in Engineering, or a related technical field (preferred).
- Proven experience in technical sales or inside sales management (3-5 years).
- Strong leadership skills with a track record of managing and motivating sales teams.
- Solid understanding of technical products and services, preferably in industrial electric interconnects and portable power distribution.
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in CRM tools and other sales management software.
- Analytical mindset with the ability to interpret sales data and trends.
- Ability to thrive in a fast-paced, dynamic work environment.
Benefits:
- Competitive compensation package.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Professional development and growth opportunities.
