Guest Experience Representative (Part-time)

Guest Experience Representative

Department: Guest Experience

Direct Supervisor: Guest Experience Supervisors and Management

Status: Seasonal

Summary

Formula 1 Crypto.com Miami Grand Prix is looking for Guest Experience Representatives dedicated to facilitating a first-class experience throughout the F1 campus at Hard Rock Stadium for the 2025 race weekend.

Location:

This position pays $15 as a part-time/hourly position based on site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities

• Assist guests with locating seats and escorting guests to their seats, if necessary, in a professional manner.
• Assisting with access control, ensuring all guests are in their proper locations when seated.
• Assume ownership in resolving guest challenges within the seating locations (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
• Operate devices for scanning and incident management reporting.
• Maintain a working knowledge of stadium/campus policies and procedures to effectively assist with general.
• Be knowledgeable of various amenities available for the enjoyment and entertainment of our guests.
• Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times while proactively connecting with Formula 1 Crypto.com Miami Grand Prix guests.
• Demonstrate verbal and interpersonal skills with the ability to communicate effectively with guests and other employees.
  
  
  

Qualifications

• Availability to work the entire race weekend of the Formula 1 Crypto.com Miami Grand Prix: Friday, May 2 through Sunday, May 4, 2025.
• Availability to attend in-person trainings leading up to the race.
• Customer service experience (entry-level or supervisory) preferred but not required.
• Must have a positive attitude and possess outstanding communication skills.
• Demonstrate attention to detail and the ability to adapt to changing and difficult situations.
• Must have the ability to anticipate needs, assess situations and act accordingly.
• Fluent in English, Spanish beneficial.
• Ability to stand/walk for long periods of time outdoors.
  
  
  

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

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