What are the responsibilities and job description for the Desktop Support Technician - San Antonio, TX position at F2ONSITE?
Desktop Support Technician - Washington, DC
Contract to Hire Opportunity
Job Description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Qualifications
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
- Education and Experience:
- Typically requires technical school certification or equivalent of 2-3 years of relevant experience
Certifications and/or Qualifications:
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A certification is desired
- May require additional customer-specific certifications or training as requiredSkills:
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to.
- Typically the work hours are not flexible, so you must be able available to work during those hours.
About F2OnSite
F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the “Boots on the Ground” for our customers. Our tag line of “Relax, we got this!” isn’t just marketing: it’s the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success.
F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply.
Job Types: Full-time, Contract
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Application Question(s):
- Are you currently working?
- What is your minimum and desired hourly rate requirement?
Work Location: In person
Salary : $19 - $20
