What are the responsibilities and job description for the Desktop Support Technician position at F2Onsite?
Job Description
Job Description
Onsite Desktop Support Project Tech-2 month Contract
Deskside Support : Provide technical support to customers on standard operation of core systems; Analyzes inquiries, determines appropriate technical area or vendor to resolve problems; Consults with Manager when the appropriate course of action is unclear; Follows up on specific inquiries or request to ensure user / customer satisfaction; Participates in project execution and quality assurance as required; Prepares or participates in the creation and maintenance of knowledgebase, end user support and training documentation; Source of escalation from all areas of the business; Performs administration of support processes and procedures; End User / New Hire training as needed; Assists in the administration of support processes and procedures.
work experience requirements
- Has practical, up-to-date knowledge of relevant technologies
- Demonstrates systems analysis, troubleshooting and documentation skills.
- Good communication skills, proficiency with computers, MS office, Oracle, BAM, VSM. Familiarity with biotechnology / pharmaceutical industry and technical skills. Demonstrated experience problem-solving and dealing with routine, ambiguous situations with diplomacy and tact.
- Good understanding of ITIL and IT Service Management, Hardware break / fix and Active Directory and Group policies
- Demonstrate experience working with vendors / 3rd party hardware and IT providers
- Desktop Experience to include Windows 7-8-10, MS Office 2010-2016, Skype, smartphones.
education requirements
Two-year degree or equivalent experience and
HS degree or similar education with 5 years of administrative, financial and technical experience. Familiarity with biotechnology / pharmaceutical industry and technical skills
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break / fix. Learn more at F2onsite.com.
WHAT WE DO : Our focus is Hardware : Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break / fix services, migrate data, install computers, move printers, install / fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break / fix. Learn more at F2onsite.com. WHAT WE DO : Our focus is Hardware : Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break / fix services, migrate data, install computers, move printers, install / fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
