What are the responsibilities and job description for the Desktop Support Technician position at F2Onsite?
Job Description
Job Description
Desktop Support Technician
Shift : 12 : 30 PM – 9 : 30 PM (1-hour lunch break)
Location : Onsite
Job Summary
We are seeking a skilled Desktop Support Technician to provide hands-on technical support in an enterprise environment. This role involves troubleshooting, repairing, and maintaining various end-user computing devices, including PCs, desktops, laptops, tablets, and printers. The ideal candidate will have strong customer service skills, technical expertise, and the ability to work independently while ensuring a seamless IT experience for end users.
Responsibilities
- Troubleshoot and repair hardware and software issues on end-user devices.
- Provide desk-side support to users, including executives and VIPs.
- Handle installations, moves, additions, and changes (IMAC) for IT equipment.
- Configure and set up new devices per change management requests.
- Maintain exceptional customer service standards and ensure efficient issue resolution.
- Communicate proactively with end-users and service desk personnel regarding repair status.
- Follow ITIL methodologies and service operations policies to ensure best practices.
- Document troubleshooting steps, resolutions, and equipment inventory.
- Other duties or certifications may be assigned based on business needs.
Qualifications & Experience
Skills & Abilities
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break / fix. Learn more at F2onsite.com.
WHAT WE DO : Our focus is Hardware : Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break / fix services, migrate data, install computers, move printers, install / fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break / fix. Learn more at F2onsite.com. WHAT WE DO : Our focus is Hardware : Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break / fix services, migrate data, install computers, move printers, install / fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
