What are the responsibilities and job description for the Field Service Technician position at F2Onsite?
Job Description
Field Support Services-Technician
Travel to various Retails stores & sites to restore functionality of failed retail devices inclusive of below but not limited to:-
Qualifications & Experience: -
❖ BS/BA in Information Technology, or an equivalent combination of education or experience
❖ 1 Years experience in Retails Stores - Field Support Operations as Hardware Support engineer
❖ 3 Years of experience in PC Hardware and Software support engineer
❖ Troubleshooting experience with various Retail Stores related equipment/devices located in Retail Stores, Offices, Distribution Centers, Data Centers PCs and Network Devices
❖ Ability to install, troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
❖ Excellent customer service orientation and verbal communication skills
❖ Analytical thinking and Problem-Solving ability
❖ Any Retail Store Experience is and added Preferred advantage
❖ Certifications o A Hardware (must)
❖ Willing to travel to various customer stores/location to meet ticket requirement ❖ Valid Driving License with Good Driving History (No 'DUI' Record)
❖ Experience with various Retails equipment, Devices, and diverse technical environments
❖ Excellent customer service orientation and verbal communication skills
❖ Experience supporting retail Devices (POS systems, receipt printers, scales, SCO lanes, etc.)
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Field Support Services-Technician
Travel to various Retails stores & sites to restore functionality of failed retail devices inclusive of below but not limited to:-
- Point of Sale (POS) Systems (POS Terminal,. Receipt Printers, Handheld Scanners, Cash Drawers, Pin Pads, etc)
- Payment Processing Equipment (Credit Card Terminals, Mobile payment devices, etc)
- Networking Equipment (Modem, hubs, Switch, Router, WiFi Access Point)
- Security Systems ( CCTV Camera, Alarm Systems, Anti-Theft Tags and Detectors, Ever seen Servers &Cameras, etc)
- Back Office Equipment (PCs, Printer, backup Systems, etc)
- and other devices available in retail and non-retail sites
- Repair/reconfigure/replace faulty Devices in various Retail sites by carrying/transporting IT assets in issued vehicle
- Provide in person, on-site support for completion of a repair
- Perform onsite Device maintenance, updates, or configuration changes
- Resolve the issues/tickets in adherence to agreed Service Levels (SLAs)
- Provide technical support and setup during special events such as grocery stores 'Grand openings' and other scheduled activities
- Follow protocol for entering the applicable site for support, which may include providing credentials including Incident number and authorizations
- Replace Devices (or parts thereof) with the same Devices configuration as the part or piece of Devices that is to be replaced
- Replace defective parts according to the applicable OEM's recommendations
- Reload or update the appropriate Devices software such as Operating System (OS) and configurations as necessary to make Devices available for remote configuration
- Support documentation and documented repair closure activities in the ticketing tool
- After completing the repair/replacement and testing, remove any refuse such as boxes and wires and leave the communications room or work area as he/she found it.
- Package and Ship the faulty devices issued shipping label to Warehouse
Qualifications & Experience: -
❖ BS/BA in Information Technology, or an equivalent combination of education or experience
❖ 1 Years experience in Retails Stores - Field Support Operations as Hardware Support engineer
❖ 3 Years of experience in PC Hardware and Software support engineer
❖ Troubleshooting experience with various Retail Stores related equipment/devices located in Retail Stores, Offices, Distribution Centers, Data Centers PCs and Network Devices
❖ Ability to install, troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
❖ Excellent customer service orientation and verbal communication skills
❖ Analytical thinking and Problem-Solving ability
❖ Any Retail Store Experience is and added Preferred advantage
❖ Certifications o A Hardware (must)
- CCNA (preferred)
- Microsoft Certification such as MCP, MCSE, MCTS, etc. (any one)
❖ Willing to travel to various customer stores/location to meet ticket requirement ❖ Valid Driving License with Good Driving History (No 'DUI' Record)
❖ Experience with various Retails equipment, Devices, and diverse technical environments
❖ Excellent customer service orientation and verbal communication skills
❖ Experience supporting retail Devices (POS systems, receipt printers, scales, SCO lanes, etc.)
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
