What are the responsibilities and job description for the Field Support Services Technician position at F2Onsite?
Job Description
Job Description
Job Summary :
We are seeking a Field Support Services Technician to provide on-site IT support for retail stores, ensuring the smooth operation of POS systems, payment processing devices, networking equipment, and security systems. This role involves troubleshooting, repairing, and maintaining various retail and office technologies while adhering to service level agreements (SLAs). The ideal candidate is a self-motivated problem solver with strong technical expertise and a commitment to excellent customer service.
Key Responsibilities :
Retail IT Equipment Support :
- Troubleshoot and repair Point of Sale (POS) systems, receipt printers, scanners, cash drawers, and PIN pads.
- Support payment processing devices (credit card terminals, mobile payment systems, etc.).
- Maintain and configure networking equipment (routers, switches, WiFi access points, modems).
- Assist with security systems (CCTV cameras, alarm systems, anti-theft tags, etc.).
- Provide support for back-office IT equipment such as PCs, printers, and backup systems.
On-Site Field Support & Maintenance :
Logistics & Compliance :
Qualifications & Experience :
Preferred Certifications & Tools :
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break / fix. Learn more at F2onsite.com.
WHAT WE DO : Our focus is Hardware : Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break / fix services, migrate data, install computers, move printers, install / fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break / fix. Learn more at F2onsite.com. WHAT WE DO : Our focus is Hardware : Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break / fix services, migrate data, install computers, move printers, install / fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
