What are the responsibilities and job description for the IT Field Services Team Lead position at F2Onsite?
Job Description
Our client is seeking an experienced and hands-on Field Services Team Lead to oversee the day-to-day operations of IT field deployments, hardware support, and technician coordination. The ideal candidate will have started their career as a field or hardware technician and progressed into a leadership role, bringing both deep technical expertise and strong organizational skills to manage teams, schedules, and project execution.
This is an onsite, hardware-focused role — not remote — and will require leadership of teams across deployment and support activities, logistics coordination, and direct client interaction.
Key Responsibilities
Team Leadership & Coordination
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Our client is seeking an experienced and hands-on Field Services Team Lead to oversee the day-to-day operations of IT field deployments, hardware support, and technician coordination. The ideal candidate will have started their career as a field or hardware technician and progressed into a leadership role, bringing both deep technical expertise and strong organizational skills to manage teams, schedules, and project execution.
This is an onsite, hardware-focused role — not remote — and will require leadership of teams across deployment and support activities, logistics coordination, and direct client interaction.
Key Responsibilities
Team Leadership & Coordination
- Lead and mentor a team of 6–12 field technicians, ensuring quality, timeliness, and professionalism
- Oversee technician scheduling, task assignments, and resource allocation
- Serve as the primary escalation point for technical field issues and provide hands-on support when needed
- Conduct onboarding, training, and performance monitoring of field team members
- Coordinate and execute IT field services projects, including hardware rollouts, installations, and site readiness
- Collaborate with internal teams, logistics, and vendors to ensure smooth project delivery
- Monitor project timelines and milestone completion; provide regular updates to leadership
- Travel to client sites as required to support deployments or team oversight
- Communicate effectively with cross-functional teams and, when needed, high-level executives
- Identify and mitigate risks that may affect project timelines or deliverables
- Ensure adherence to standard operating procedures, safety protocols, and client requirements
- 5 years of experience as a field or hardware technician, with demonstrated growth into a lead or supervisor role
- Strong understanding of hardware deployment, troubleshooting, and onsite IT support
- 2 years of team lead or project coordination experience, ideally in field operations or IT services
- Experience managing technician schedules, field documentation, and inventory/logistics coordination
- Excellent verbal and written communication skills; able to escalate and resolve issues effectively
- Comfortable interacting with internal stakeholders, vendors, and executive-level contacts
- Experience working with ticketing or project tracking tools (e.g., ServiceNow, Jira)
- Technical certifications (CompTIA A , Network , etc.)
- Familiarity with reporting and performance metrics
- Prior experience in highly regulated or enterprise environments
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
