What are the responsibilities and job description for the IT Field Support Technician - Staunton, VA - Direct Hire position at F2ONSITE?
Field Support Services-Technician - Direct Hire - Staunton, VA
- Travel to various Retails stores & sites to restore functionality of failed retail devices inclusive of below but not limited to:-
- Point of Sale (POS) Systems (POS Terminal,. Receipt Printers, Handheld Scanners, Cash Drawers, Pin Pads, etc)
- Payment Processing Equipment (Credit Card Terminals, Mobile payment devices, etc)
- Networking Equipment (Modem, hubs, Switch, Router, WiFi Access Point)
- Security Systems ( CCTV Camera, Alarm Systems, Anti-Theft Tags and Detectors, Ever seen Servers &Cameras, etc)
- Back Office Equipment (PCs, Printer, backup Systems, etc) and other devices available in retail and non-retail sites
Break-Fix Maintenance Field Service inclusive of below but not limited to:-
- Repair/reconfigure/replace faulty Devices in various Retail sites by carrying/transporting IT assets in issued vehicle
- Provide in person, on-site support for completion of a repair
- Perform onsite Device maintenance, updates, or configuration changes
- Resolve the issues/tickets in adherence to agreed Service Levels (SLAs)
- Provide technical support and setup during special events such as grocery stores 'Grand openings' and other scheduled activities
- Follow protocol for entering the applicable site for support, which may include providing credentials including Incident number and authorizations
- Replace Devices (or parts thereof) with the same Devices configuration as the part or piece of Devices that is to be replaced
- Replace defective parts according to the applicable OEM's recommendations
- Reload or update the appropriate Devices software such as Operating System (OS) and configurations as necessary to make Devices available for remote configuration
- Support documentation and documented repair closure activities in the ticketing tool
- After completing the repair/replacement and testing, remove any refuse such as boxes and wires and leave the communications room or work area as he/she found it.
- Package and Ship the faulty devices issued shipping label to Warehouse
- Cabling Standards – Perform cabling and inside wiring work in adherence to cabling standards, that shall be provided to you from time to time
Qualifications & Experience
- BS/BA in Information Technology, or an equivalent combination of education or experience
- 1 Years experience in Retails Stores - Field Support Operations as Hardware Support engineer
- 3 Years of experience in PC Hardware and Software support engineer
- Troubleshooting experience with various Retail Stores related equipment/devices located in Retail Stores, Offices, Distribution Centers, Data Centers PCs and Network Devices
- Ability to install, troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
- Excellent customer service orientation and verbal communication skills
- Analytical thinking and Problem-Solving ability
- Any Retail Store Experience is and added Preferred advantage
Certifications
- A Hardware (must)
- CCNA (preferred)
- Microsoft Certification such as MCP, MCSE, MCTS, etc. (any one)
Tools
- ServiceNow , MS Office O365
- Various Retails Application and Tools - Windows OS - iPad, Tablets, Smart Phone
- Willing to travel to various customer stores/location to meet ticket requirement ❖ Valid Driving License with Good Driving History (No 'DUI' Record)
- Experience with various Retails equipment, Devices, and diverse technical environments
- Excellent customer service orientation and verbal communication skills
- Experience supporting retail Devices (POS systems, receipt printers, scales, SCO lanes, etc.)
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
Job Types: Full-time, Contract
Pay: $43,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Are you currently working?
- Do you have previous experience working as a Field Service Technician?
- What is your minimum and desires salary range?
Work Location: In person
Salary : $43,000 - $45,000
