What are the responsibilities and job description for the IT Support Analyst-PT position at F2Onsite?
IT Support Analyst - Part-Time
- Onsite 3 days per week - 4 hour shifts
- One Year Assignment
- Respond, evaluate, and provide guidance to associates with requests or issues regarding hardware, software, connectivity, telecom, mobile devices (iPhones and iPads), email and other desktop/laptop (Mac & PC) related issues.
- Provide excellent customer service over the phone, remotely and in person.
- Train or share knowledge with staff on use of IT solutions and services.
- Document activities in the ticketing system, including steps taken to resolve or escalate.
- Develop and maintain the knowledge base by documenting common resolutions.
- Contribute to development routine activities to make them repeatable in support delegation to Tier 1, automation and/or self-service.
- Frontline IT Support for on-boarding, off-boarding, shipping/receiving/imaging of all computer devices, and setup and configuration of mobile devices.
- Respond to security incidents by leveraging security tools for investigation, remediation incident tracking and reporting.
- Assist with infrastructure and security technology implementations and upgrades.
- Represent IT in various business initiatives, seeking to fulfill business needs with efficient, reliable, and secure IT data, systems, and services.
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
