IT Support - Field Service Technician - Roxboro, NC - Direct Hire

Field Support ServicesTechnician - Roxboro, NC - Direct Hire

• Shift - 730am-430pm
• Will be ssigned a Van (24x7), phone, laptop and any supplies needed for the job
• On call rotation

Travel to various Retails stores & sites to restore functionality of failed retail devices inclusive of below but not limited to

• Point of Sale (POS) Systems (POS Terminal,. Receipt Printers, Handheld Scanners, Cash Drawers, Pin Pads, etc)
• Payment Processing Equipment (Credit Card Terminals, Mobile payment devices, etc)
• Networking Equipment (Modem, hubs, Switch, Router, WiFi Access Point)
• Security Systems ( CCTV Camera, Alarm Systems, Anti-Theft Tags and Detectors, Ever seen Servers, Cameras, etc)
• Back Office Equipment (PCs, Printer, backup Systems, etc) and other devices available in retail and non-retail sites
• Break-Fix Maintenance Field Service inclusive of below but not limited to:-
• Repair/reconfigure/replace faulty Devices in various Retail sites by carrying/transporting IT assets in issued vehicle
• Provide in person, on-site support for completion of a repair
• Perform onsite Device maintenance, updates, or configuration changes
• Resolve the issues/tickets in adherence to agreed Service Levels (SLAs)
• Provide technical support and setup during special events such as grocery stores 'Grand openings' and other scheduled activities
• Follow protocol for entering the applicable site for support, which may include providing credentials including Incident number and authorizations
• Replace Devices (or parts thereof) with the same Devices configuration as the part or piece of Devices that is to be replaced
• Replace defective parts according to the applicable OEM's recommendations
• Reload or update the appropriate Devices software such as Operating System (OS) and configurations as necessary to make Devices available for remote configuration
• Support documentation and documented repair closure activities in the ticketing tool
• After completing the repair/replacement and testing, remove any refuse such as boxes and wires and leave the communications room or work area as he/she found it.
• Package and Ship the faulty devices issued shipping label to Warehouse
• Cabling Standards – Perform cabling and inside wiring work in adherence to cabling standards, that shall be provided to you from time to time

Qualifications & Experience

• BS/BA in Information Technology, or an equivalent combination of education or experience
• 1 Years experience in Retails Stores - Field Support Operations as Hardware Support engineer
• 3 Years of experience in PC Hardware and Software support engineer
• Troubleshooting experience with various Retail Stores related equipment/devices located in Retail Stores, Offices, Distribution Centers, Data Centers PCs and Network Devices
• Ability to install, troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
• Excellent customer service orientation and verbal communication skills
• Analytical thinking and Problem-Solving ability
• Any Retail Store Experience is and added Preferred advantage

Technical Skills

• Tools - ServiceNow, MS Office O365, Various Retails Application and Tools, Windows OS, iPad, Tablets, Smart Phone
• Willing to travel to various customer stores/location to meet ticket requirement ❖ Valid Driving License with Good Driving History (No 'DUI' Record)
• Experience with various Retails equipment, Devices, and diverse technical environments
• Excellent customer service orientation and verbal communication skills
• Experience supporting retail Devices (POS systems, receipt printers, scales, SCO lanes, etc.)

Certifications

• CompTIA Hardware (must)
• CCNA (preferred)
• Microsoft Certification such as MCP, MCSE, MCTS, etc. (any one)

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.
• This position requires specific work hours to be adhered to.
• Typically the work hours are not flexible, so you must be able available to work during those hours.

About F2OnSite

F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the “Boots on the Ground” for our customers. Our tag line of “Relax, we got this!” isn’t just marketing: it’s the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success.

F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply.

Job Types: Full-time, Contract

Pay: From $43,000.00 per year

Schedule:

• 8 hour shift

Application Question(s):

• Are you currently working?
• What is your minimum and desired hourly rate requirement?

Work Location: In person

Salary : $43,000