What are the responsibilities and job description for the IT Support Specialist position at F2Onsite?
Job Description
Job Description
Job Summary :
The IT Support Specialist is responsible for providing technical assistance and troubleshooting support for end-user computing devices, including desktops, laptops, tablets, and printers. This role involves hardware and software support, system installations, and responding to service requests while maintaining a high level of customer satisfaction.
Responsibilities :
- Diagnose and repair hardware and software issues for PCs, laptops, tablets, and printers.
- Provide desk-side and remote support for end-users, including VIP clients.
- Install, move, add, or change (IMAC) IT equipment as needed.
- Respond to change management requests and perform system upgrades.
- Maintain excellent technical and customer service skills while troubleshooting issues.
- Ensure compliance with service operations policies and procedures.
- Communicate effectively with end-users and service desk personnel about issue resolution timelines.
- Maintain and update documentation for troubleshooting procedures and technical solutions.
Requirements :
Education & Experience :
Skills :
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break / fix. Learn more at F2onsite.com.
WHAT WE DO : Our focus is Hardware : Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break / fix services, migrate data, install computers, move printers, install / fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break / fix. Learn more at F2onsite.com. WHAT WE DO : Our focus is Hardware : Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break / fix services, migrate data, install computers, move printers, install / fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
