Senior Maintenance Manager

Key Responsibilities:

Team Management and Development:

• Manage, coach, and develop group of Maintenance Contract Manager and other assigned associates.
• Build a strong culture of accountable and customer centric teams.
• Provide leadership and guidance to the Customer Management level associates supporting their professional growth.
• Implement new processes and procedures as part of continuous improvement as well as identifying new improvement opportunities aligned with AOP. Manage associate recognition: Ensure regions, teams and associates are recognized for outstanding contributions.
• Other duties as assigned.

Financial Management:

• Monitor, review and analyze region/Area service profit and loss performance.
• Monitor service delivery for annual service contract revenue for assigned Regions.
• Work directly with RSMs on overtime, direct labor costs, T&M activities and inventories to meet goals of Field Service and Corporation.
• Work , in coordination with Project Installation Dept and Sales Dept, to sell new Maintenance contracts with the objective to increase them YOY.
• Standard KPIs are but not limited to OP/Margin, SLA attainment, Ticket Backlog, Leadership and Talent MGMT and Subscription/Contract renewal and growth.

Customer Service and Escalations:

• Build a strong relationship with Maintenance Contract Customers to allow for retainment and growth
• Participate with Area sales, service, systems and professional services groups to develop account strategies and action plans to contribute to the overall success of region performance goals.
• Monitor, review and analyze regional customer satisfaction levels. Provide input for adjustments and/or improvements and assure compliance.
• Interface with key National and Regional customers as needed for escalations and/or service-related meetings.
• Responsible for compliance of policies and procedures that assure protection and control of all the corporate assets within the region.
• Assure the achievement of the region’s service business technical performance and quality goals.
• Onsite meetings with customers and teams as needed with travel expected (25-35%)

Requirements:

• BA in Business Management preferred.
• 10 years of operations managerial experience and 15 years of overall business experience.
• Understanding of Profit and Loss financial sheet
• Industry experience is essential

Skills:

• Position requires a highly motivated individual with a solid performance history of demonstrated business acumen, leadership and management skills.
• The individual should demonstrate and possess a good understanding and working knowledge of FAAC Parking Systems service solutions, as well as an understanding of sales business plans and operations.
• Sound understanding of managerial accounting and financial reporting is required.
• The individual must be a leader with the ability to communicate effectively (oral/written) and demonstrate good problem-solving skills. The individual should possess the ability to satisfy customer requirements with appropriate resource management.