HVAC Dispatcher

Job Description

We are seeking a highly skilled Service Dispatcher to join our team at Fabian Oil, Inc. As a Service Dispatcher, you will play a critical role in ensuring the efficient management of our service operations. Your primary responsibilities will include scheduling service appointments, coordinating with technicians, and communicating with customers to provide timely updates on job status.

Responsibilities

• Scheduling: Schedule service appointments using dispatch software to ensure that technicians are assigned to jobs efficiently.
• Communication: Respond to customer inquiries regarding service matters and communicate with technicians for updates on job assignments.
• Tracking: Utilize computer systems to track parts and labor information to ensure accurate record-keeping.
• Parts Management: Order parts as needed for special orders and work directly with technicians to manage parts used and returned to ensure warehouse resupply and stock levels are adequate.
• Customer Service: Maintain consistent contact with customers to keep them informed about job status and provide excellent customer service.
• Tech Support: Ensure technicians have access to functioning technology and report any malfunctions to the IT department.
• Team Support: Assist the Service Coordinator with other tasks as necessary and collaborate with the team to achieve common goals.
• Cost Estimation: Calculate job cost estimations for customers to ensure accurate pricing and billing.

Requirements

• Basic math skills.
• Basic understanding of entry-level computer software.
• Strong problem-solving and conflict resolution skills.
• Strong written communication skills.
• Accounting, banking, customer service, or management experience preferred but not required.
• Motivated and organized.
• Familiarity with digital filing programs.
• Experience with Excel and Outlook or similar programs.
• Experience with General Assistance program.