What are the responsibilities and job description for the Server position at Fabio Viviani Hospitality Group?
Atop the roof of the Hilton Canopy in the Heart of The Loop, Seville is a rustically refined Mediterranean eatery by celebrity chef, hospitality developer and TV personality Fabio Viviani. This signature venue offers seasonally inspired dishes, including elevated takes on his favorite foods, as well as award winning wine offerings and cocktails. Seville features coastal favorites, house-made pastas, Neapolitan-style pizzas, barrel select bourbons, and an extensive wine list.
Position: Server
Responsibilities:
- Customer Service:
- Greet and welcome guests in a friendly and professional manner.
- Provide detailed information about the menu items, including ingredients and preparation methods.
- Assist guests in making informed decisions based on their preferences and dietary restrictions.
- Order Taking and Processing:
- Take accurate and complete orders from guests, ensuring special requests are noted.
- Input orders into the POS system promptly and accurately.
- Communicate effectively with kitchen staff to ensure timely and accurate preparation of orders.
- Food and Beverage Delivery:
- Serve food and beverages to guests in a timely and organized manner.
- Monitor and ensure guest satisfaction with their meals.
- Address any concerns or requests promptly and professionally.
- Upselling and Recommending:
- Promote additional menu items, specials, and beverages to enhance the dining experience.
- Provide recommendations based on guest preferences and the restaurant's signature dishes.
- Table Maintenance:
- Monitor and maintain the cleanliness of assigned tables and dining areas.
- Set up tables with appropriate utensils, condiments, and dcor.
- Ensure a welcoming and tidy dining environment throughout service.
- Team Collaboration:
- Collaborate with kitchen and bar staff to ensure seamless communication and efficient service.
- Work as a team to provide exceptional service and address any challenges.
- Handling Payments:
- Process guest payments accurately, handling cash and electronic transactions.
- Provide guests with receipts and thank them for their patronage.
- Adherence to Policies and Procedures:
- Follow all restaurant policies and procedures, including health and safety guidelines.
- Uphold the highest standards of cleanliness and hygiene.
Qualifications:
- Previous experience as a server required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Positive attitude and strong customer service orientation.
- Knowledge of food and beverage pairings is a plus.
- Must be able to stand for extended periods and lift up to 30 pounds.
We strive to embrace what makes each one of us unique; we each have our own story, and there is only one YOU. We believe that celebrating and embracing this philosophy makes for a better world! Whether looking at our current staff or future team members, we believe that everyone has something to offer, and our employment practices reflect that. Whether by mandate or not, we never have and never will make our employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you are passionate about food and hospitality, we may be the place for you!
