What are the responsibilities and job description for the Outreach Team Lead position at Fabric Health?
Lead Fabric Health’s Outreach Team and Make a Lasting Impact
Are you a natural leader who loves connecting with people and driving change? Do you want to support a mission-driven team while making a direct impact in the community? Fabric Health is looking for an Outreach Team Lead to oversee outreach operations, coach team members, and ensure families receive the support they need.
About Fabric Health
Fabric Health was founded in 2021 to make healthcare and public benefits more accessible—by meeting families in laundromats. Our innovative approach has been featured in Fast Company, Forbes, and The Washington Post, highlighting how we turn waiting time into meaningful connections that help families navigate essential services.
About the Role
The Outreach Team Lead is responsible for guiding and supporting our Outreach team, ensuring daily operations run smoothly, and leading outreach efforts inside laundromats. This role blends hands-on outreach, team management, and strategic oversight to maintain high standards of service and impact.
Schedule: Friday – Tuesday
Employment Type: Full-time, Salaried
What You’ll Do
Coach and Develop the Outreach Team (3 Days/Week)
- Shadow team members in the field, providing real-time coaching and support.
- Conduct regular check-ins to troubleshoot challenges, track progress, and keep the team motivated.
Conduct Outreach (2 Days/Week)
- Work directly in laundromats, engaging with families and connecting them to vital resources - we believe in doing your own outreach to best coach your team! You’re the one to follow.
- Model best practices in outreach, demonstrating how to build trust and provide support.
Recruit, Onboard, and Train Team Members
- Conduct interviews and collaborate with HR to hire top talent.
- Lead onboarding sessions, ensuring new hires are equipped with the right training and tools.
Manage Schedules and Operations
- Create and manage the weekly team schedule to ensure full coverage.
- Approve time-off requests while maintaining staffing needs.
- Monitor attendance and ensure adherence to policies.
Who You Are
- A strong leader – You have experience managing teams, coaching others, and ensuring high performance.
- A natural communicator – You provide clear, constructive feedback and foster a supportive team culture.
- Mission-driven – You’re passionate about making a difference and believe in the power of community outreach.
Compensation & Benefits
- Paid Time Off: Unlimited PTO
- Parental Leave: 8 weeks of paid parental leave
- Company Holidays: Including the full week from Christmas to New Year's Day
- Tech & Resources: Laptop and necessary tools provided
If you’re ready to step into a leadership role that blends community impact, team development, and strategic problem-solving, we’d love to hear from you. Apply today to join Fabric Health and help us make a difference—one conversation at a time.
