What are the responsibilities and job description for the Sales Support Specialist position at Fabrication Enterprises Inc?
Job Summary:
As a Sales Specialist, you will be responsible for creating and implementing a sales strategy to help our company expand in our government division/team. You will be working closely with team members to manage correspondence, maintain accurate records, and ensure timely completion of tasks. This role requires exceptional organizational skills, strong attention to detail, and the ability to handle multiple priorities in a fast-paced environment.
Responsibilities:
- Assist Government accounts with inquiries related to orders, shipments, pricing, and product availability.
- Placing and entering all orders in a timely manner.
- Collaborate with logistics and other departments to ensure smooth delivery.
- Monitor shipment status and provide timely updates to customers.
- Troubleshoot and resolve customer issues in coordination with the team.
- Identify areas for improvement in processes and customer satisfaction.
- Analyze and determine cross-selling and up-selling opportunities to enhance customer value and increase revenue.
- Communicate effectively with team members.
- Participate in training sessions provided by experienced colleagues.
Qualifications:
- Proactive, detail-oriented, and organized.
- Capable of working independently and managing multiple projects.
- Self-motivated, positive attitude, and enthusiastic approach to work.
- Excellent verbal and written communication skills.
- Team player with a focus on team success and support for colleagues.
- Proficiency in Outlook and Excel.
- Bachelor's degree in business administration or related field required.
